Reviews (2,629)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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I've been using this app for at least six years, with only a few minor bugs under bold control. Since Shop Cycle took over the app, there have been more issues than one would consider acceptable, and service has deteriorated; they requested access to my store four days ago to see if they could solve it, and they have yet to access it. I made modifications six days ago, and they still have not been updated. This is not the first time we've experienced syncing issues that took days to showup. On one occasion, our options simply disappeared, and we had to re-add them. Definitely not the app it used to be.
I have been using the Bold App for a couple of years and I love it because of the ease of use . If i have an issue they are there to help. Thanks again for the help today , it's greatly appreciated
The most helpful team I've seen in awhile. Had an issue we noticed Friday, sent the request, here I am Monday morning and it's all been fixed. AMAZING TEAM TO WORK WITH!
I loved this app for a few years, but lately it has had so many glitches and I have has so many customers reach out telling me they can't access the customization. The customer service didn't help enough and I ended up having to move to a new app.
Had a great call with Harun from Shop Circle.
Apparently this application is starting new initiatives focused on customer support.
I look forward to seeing this application grow with my business.
great customer service. Great app.
Best customer service, they are fast and very patient. It is so helpful to be able to get on a live call with someone and explain needs or challenges. Thanks for your continued help!
Great app, does exactly what you need it to do without any real issues at all. Not compatible with some wholesale apps, but they'll let you what you need the wholesale app devs to do to get it fixed.
Works as advertised, great and responsive support. They even helped us with some custom feature for engravings. Shoutout to their developers, great work!
I had a major issue that was urgent this morning. I figured this was going to take forever having to deal with customer care via email and chat. Within minutes, Haris responded and was up and running. Great customer care. Thanks Haris!