Reviews (2,629)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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Great app and great support from bold. Francis was very helpful resolving a few issues.
Nice app from Bold, excellent service from Tamer! The monthly fee is like the same as shopify. Not possible to pay. thinking to uninstall.
I have been using the Bold Product Options app for over a year. It’s unbelievable that Shopify doesn’t allow this kind of customization out of the box, but Bold truly unlocks the potential. The app is jam packed with valuable features, and we consistently use it to cross-sell to increase average order value.
Even better than the app though is their technical support. The apps are very complex, so inevitably sometimes you will have conflict with different themes. The Bold team has always swiftly addressed our concerns and implemented fixes.
We recently had our add to cart button stop working. Discovered after hours at 10PM on a Friday. Got a response from Brenden at midnight saying he would take a call then, and Julian had the code fully fixed by 10AM. Unbelievable customer support. 5****
Hi there. Thank you for taking the time to leave us such a glowing review! We're so happy to hear that you're enjoying our app, and we look forward to hearing more about your successes with it.
Please let us know if you have any other questions or concerns, and we'll gladly assist again!
Have been using for a few weeks
1. Found The App Easy to Implement
2. Works well for our customers and for us with our Custom Products
Steve
https://www.backintimegifts.com/
Rifat gave me excellent customer service! They processed my new request quickly when I needed to install the app onto a new theme I was launching to ensure a seamless transition from one theme to the next!
Staff is excellent to deal with, very helpful and fixed the issues i had with changing themes
Options work great for us and the new edit in cart feature is fantastic
Very happy with the product and would happily recommend it to anyone
So far so good! We have just started using this app and may change the way we handle our entire non profit! Super excited! Great customer service too!
The support from this app is extremely poor. We have been facing issues with the app and have raised the issue multiple times but did not receive any response from them. Meanwhile the app doesnt work the way it should and causing a loss on every order as the customisation charge is not getting added to the orders.
Thank you so much for your feedback. We appreciate all feedback as it helps us to improve our service. When our level of support falls short of our client's expectations, we take it very seriously. We apologize for the issues that you have been experiencing with your priced options. Our Product Options experts have reached out through phone and email to have the issue resolved as soon as possible.
Good app. Good people. Sometimes support is unresponsive but when they do respond they are very good.
Does everything I need and the support is brilliant. Bold modified my store code and continue to help me when I have questions or need to make changes.