Reviews (2,629)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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Daniel is a legend beyond legends. We have been using Bold apps for a long long time now and recently did a major overhaul of our site. Daniel has been there every step of the way pre & post-launch to ensure that the PO integration works seamlessly for the end-user. Cannot reccommend enough.
We totally agree - Daniel is an absolute rockstar! We've made sure to forward your kind words over to him.
Thank you for the review and happy holiday season! :)
Excellent support... quick, to the point, knowledgeable, and issues usually resolved very quickly! 5 stars!
Thank you for your review, and for choosing Bold! :)
Been using this app for our custom products for almost two years now and haven't had any issues until we decided to switch themes. For some reason the product add-ons were not showing up on cart page, and customer support quickly helped us address the issue. S/o to the tier 2 support, Ahmed, Deelen, Manoj, Kenan + Team who were able to resolve the problem.
I have been a loyal user of Bold Options for over 4 years, and during that time, it was a reliable and effective tool for my store. However, my recent experience with their service has left me extremely disappointed and frustrated.
The trouble began when I decided to refresh my store with a new theme. Contacting Shop Circle to help with the app installation on the new theme was where the problems started. It became apparent that the transition to Shop Circle has significantly impacted the competence and efficiency of their support team.
I reached out to the support team, specifically contacting Khushbu, Jeff, Nisha, and Nicholas, hoping for a prompt and effective resolution. However, the support I received was not only horrendously slow but also unhelpful , all of them said that they were working on it and will contact me when fix, but they never did.
The inability of the support team to address and resolve the issues I've encountered has left me with no choice but to explore alternative solutions for my store.
For those seeking a dependable solution, it might be worth considering alternatives that can offer the level of service and assistance needed to navigate the evolving landscape of e-commerce.
We simply could not function without Product Options. Many of our products are custom made and bespoke. Clients have a myriad of options, many of which depend upon what they select from each dropdown. Bold's conditional logic allows us to offer the available sub-options for each selected option. Some of our products have high-hundreds of possible options (variants) and this is the only way to overcome the 100 variant Shopify limit. Additionally, the UX is certainly much more attractive than would otherwise be possible.
We had an issue with options not adding to cart. Jeff in Bold support went the extra mile and investigated it thoroughly, finally finding the issue in our theme code. Thank you, Jeff!
We've used Product Options for almost two years during which time we have only had two issues. Both have been fixed by Bold. Highly recommended app.
Thank you for the kind words. Really happy to hear that you've been using Options for 2 years, looking forward to continuing to support your business.
We had some questions about some edits in the Bold product options. It was solve very quickly and clear ! Thanks Chintan
Hi there! Thanks very much for taking the time to leave us a review; we're glad to hear that Chintan was able to quickly answer your questions about editing some of your options within Product Options.
You have very beautiful furniture, by the way!
Without this App my site would not have been able to be made on Shopify! The app is so robust with features its mindblowing! I have products that have 25-30 Options and Bolds Product Options App handled it like a pro!
I needed a few tweaks to the invoices and Shubhneet handled my support tickets quickly and made all the changes and now everything is Perfect. Thank you Bold!
We've used Bold Product Options for years to help add several important customizations to our shop's product pages. We've always appreciated the ease of use of the app, but even more so, the immediate help we get from the support team when needed. In particular, Jeff helped us out of a bind this morning! He was friendly, responsive and helped educate me on the changes he was implementing so I don't make the same mistake again. Thanks Jeff! :-)
After looking at many different options apps this one was the best fit for my store.This is the only app I found that adjust the based price when customer pick an extra option. Once I downloaded it I realized I wasn't knowledgeable enough to install it myself. I chatted with the guys at Bold and they were great, had it installed for me very fast and it's working great! Their customer service is fantastic, pleasant people to work with and willing to help. I highly recommend them. Thank you guys!
Decent product, but what really strengthens the offering is the customer support. Very helpful team over there, and a shout-out to Mona in particular!