Bold Product Options

I definitely don't use the app to it's fullest, but I love the ability to create seemingly endless product customizations. HOWEVER, the three star review is for their terrible customer service regarding a simple fix. I have since submitted negative feedback and was told (I kid you not...) to change it by the rep because it reflects on their performance. It was a simple fix that I resolved myself ("change the cart to Page instead of Drawer"... all I had to do). However, I was first told about "priced options" which wasn't my issue ... then the "buy it now" button on the product page, which related but didn't fix my immediate problem. I was also told that I needed to install their application after the rep took and sent me a screenshot of my store WITH THEIR APP INSTALLED?! Like... yes your app is installed, I don't need to give you admin access to install it. If you're looking to download this app for the upload feature... DON'T!!!!! Find another app. The upload feature doesn't seem to work with certain file types (or file size?? I don't really know) and never shows the image to the customer in their shopping cart. For a shop that has a ton of customizable products that requires photo uploads, this wasn't the best for me to choose. I've since downloaded a separate upload app but will continue to use Bold for it's customization features. I also doubt I will ever upgrade since certain features can be found in different Shopify themes, like swatches.

We are very disappointed by their customers service and technique supports. We just encountered some major issues a few days ago. We realize that all the customized products have not charged customization fee in the pass three weeks. We are losing money, as we can not go back to each client and ask them to pay the customization they were supposed to pay. After reported this serious issue, we just got an automatically response and did not receive any response regarding this major issue. Their customer service is very slow and hard to reach. Even though we sent a few emails and emphasized the damage this issue caused. It seems that they did not care about whether their client is losing money or not. We hope that they can improve their app and their service.

Love this app - completes my website so that my clients can create highly customized jewelry right in their cart. Also wonderful customer service (Heyo Alina!!) -- they even helped get me back up and running when I accidentally deleted the app. Really great tool for any Shopify store that needs more than 3 variants.