Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.

November 9, 2022

Great app with multiple options for customization of products and a very fast support that responses in hours.

PACO Deutschland e.K.
Germany
About 3 hours using the app
September 27, 2016

Great App only thing it is missing is an addition to price for different customization options.

Jrunited
United States
About 3 hours using the app
March 21, 2019

I don't know what it is about this app, but NOTHING works for me. The background images I upload won't stay, they revert to the original product image. My placeholder images don't stay in place, don't stay greyscaled, and don't allow me at times to move the ones that are selected.
The worst part is it doesn't even allow me to do what I wanted. We make a product in 3 different stains. We currently have the option to choose 1 of 3 VARIANTS set up, i.e. 3 different stains. I wanted the option for a customer to have a stain selected and be able to customize whichever one they have selected. But there's no where to use 3 separate images for customization, it only allows for one.
Terribly exhausting and frustrating experience. Will be looking for something else.

Morph Speakers
United States
About 3 hours using the app
Zepto Apps replied March 21, 2019

Thanks for your Review. You can set different background image for different personalization if you uncheck all variant image as it only allows the variant images. By conditional logic section you will be able to use as many customization image as you can and link with variant. There are tutorials how to use the app and How to utilize different features available.

April 25, 2022

I'm using the app to add options to our products. I had some trouble with the setup and customer service were great :)

Hoover & Strong Outlet & Unique Finds
United States
About 2 hours using the app
January 23, 2021

A very useful and powerful app for offering customers multiple personalisation options, in a variety of different formats.

TopWhiskies
United Kingdom
About 2 hours using the app
September 12, 2022

I don't know what's better, the app or the customer service. I was prepared to do a custom build, spending months and tens of thousands of dollars to achieve what this app does natively. I can't believe my luck in finding that it exists. I've saved myself so much time and money and the team has been amazing at handling my questions when I think something might need a custom change, and they let me know that it's actually already an option. Legends!

Albums
Australia
About 2 hours using the app
Edited July 3, 2020

Product Personalizer is the best value for money app I ever used for my Shopify store. On top of that, the support team of this app is Excellent, they really care!! I can't thank you enough guys.

AliDropshipping Store
United States
About 2 hours using the app
October 14, 2020

The product is good but I decided not to use it. Customer service is fast and responsive which I appreciate!

A Jar of Pickles
United States
About 2 hours using the app
November 30, 2021

Great customer service! Very fast response and the issue was fixed immediately. Would recommend especially Shahariare Rahaman!

Miei
Australia
About 2 hours using the app
Edited May 3, 2021

This app is quite tedious to use, and also messes up with code so bad. It messed up with our product types, facebook pixel etc etc. After the review the developers team contacted us and helped us to resolve the code which was everywhere on our store. 1 star for ease of use and 4 points for support after the review. Regards, Naukhez

Petalsme.com
United Kingdom
About 2 hours using the app