Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust features, and customization options for managing customer reviews. It's praised for its diverse review display options, seamless integration with Shopify, and ability to boost conversion rates. Many appreciate its cost-effectiveness and regular updates. The customer service is often described as fast and efficient.

Edited December 27, 2021

Hi - I have deleted the app because you were showing your logo without permission everywhere since the last update. This was not agreed upon. Now the script is still showing the logo - get rid of it ASAP. Pissed off.

bentelinn home
5 months using the app
Stamped.io replied July 24, 2021

Helllo bentelinn home,

Thank you for your review and feedback!

We are sorry to hear about the issues you are facing. Changing the review star color and translations are definitely available on our free plan.

Our support team has responded to your email and assisted you with the necessary changes, hope this helps!

Edited May 31, 2022

App feature was good when I first stared using this app back in 2020. Now, there are many other review apps that have better features at much lower pricing. Also, I asked for customer support since my v2.0 theme wasn't showing review widgets correctly. However, their responsibility is poor, I had been waiting for many days now, and still no reply. Now, I decided to change review app to others. But exporting reviews are so difficult, since all photo review URLs cannot be exported. If you are looking for review app, and reading this comment, I strongly suggest you "don't use this app."

Over 1 year using the app
February 2, 2022

I'm paying $300/month for their service and they don't offer any phone or video call support. Very frustrating especially considering other review platforms I have used in the past have much more comprehensive support than email.

About 1 month using the app
Stamped.io replied February 4, 2022

Hello Sparx,

We apologize for any inconvenience & frustration you are facing.

We have already dropped an email requesting a convenient time slot to provide phone support in order to set things right for you. Looking forward to your reply :)

Edited January 12, 2022

The support team BROKE MY WEBSITE making changes without telling me overnight. I woke up the next day and Now my website is not working!! SUPPORT IS NOW WHERE TO BE FOUND.

United States
10 months using the app
Edited November 5, 2022

I used Stamped.io for almost two years (not the 10 months shown due to technical reasons) and in that time the company went from being pretty darn good to pretty darn bad. Maybe it has something to do with the change in ownership, but I finally ditched this company in favour of a different one - for less money too. The deciding factor was page load times. My Reviews page at one point took 40 seconds to load! Across mobile and desktop, there was a real delay in any page that had Stamped code and that's just un-acceptable. The urgent communication with customer service took a day and here was the response: "Apologies for the inconvenience. Regarding the widgets speed issue, the engineering team is working to increase the DB capacity to improve the load speed. Rest assured that we are working to improve the speed issue and there will be a big difference very soon :) Let us know if there are any doubts on this." I had doubts and glad I switched. My page speeds are back to normal.

Secret Storage Books
Over 2 years using the app
Stamped.io replied May 10, 2020

Hey there,

Thank you for your kind review!

We're glad that you found Stamped.io to be a better fit for your store and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)

Edited September 23, 2021

The only positive thing about this app is a good looking presentation of the reviews. Everything else is horrible and needs to get worked on. The support is catastrophical, if you want to set this up, you need to plan multiple days into your schedule because it will not happen in an hour. If you are looking for a chat support, you are wrong here, everything goes per email and needs a long time to get handeled. My page speed also dropped and I am very disappointed that I even installed this app...

The Fashion Prints
3 months using the app
Stamped.io replied September 23, 2021

Hello The Fashion Prints,

Thank you for your review and feedback!

Our support team has assisted you with the uninstallation in our recent conversation. It's been confirmed that there are no longer any Stamped.io codes present in the live theme, even though we are still receiving claims that the page speed of the site is still being affected.

We also have a guarantee of replying to all email enquiries within 12 hours, with most being within the 2-3 hours mark. We apologise if the service is not up to your expectation, and we will continue working on improving the support for our users, as well as look into providing more support options such as live chat in the near future.

Please email us back at hello@stamped.io if you require any further assistance, we will be happy to be of help :)

February 1, 2022

Very bad app. Half of the time it does not work. Support chats with you after like 24 hours. Just install something else

20 days using the app
Stamped.io replied February 9, 2022

Hello Goldyzone.de,

Thank you for your review and feedback.

We are sorry to hear about your experience with Stamped.io. Our support team is available 24/7 via email and will be able to assist with any difficulties you are facing with the setup :)

December 10, 2021

It's impossible to get support after just over 4 weeks of following up every other days... We have migrated from Magento 2 on Stamped.io to Shopify Plus and all our points are screwed up, new Shopify orders doesn't add to Customer account, the widget is not showing, etc. etc. I could go for hours.

Neon Buddha Canada
28 days using the app
Stamped.io replied February 9, 2022

Hello Neon Buddha,

Thank you for your review and feedback.

Our support team has been getting in touch to ensure that the customer data and reviews are correctly migrated over, along with the widgets showing up well in your store.

Please do let us know through email should you require any further assistance with the setup, our support team is available 24/7 to assist you with enquires :)

Edited July 17, 2023

We have dealt with Stamped since 2016 and historically have been an excellent vendor - among the best we have experienced. Had some recent issues with customer service, however, quickly resolved once Tarn took charge. Great to work with and did an excellent job to get issues resolved.

About 6 years using the app
Edited October 7, 2021

Collected Annual Subscription payment (In excess of $1000) on a monthly basis. Very poor communication and am still currently waiting for a response to numerous support tickets and a refund. Such a shame as the app is fantastic. I have referred associates of mine to use the app and am so angry that I have received such poor customer service after being an advocate.

Willies Ice Hockey Emporium | Ice & Inline Hockey Retailer in UK
United Kingdom
About 1 year using the app