BOLD Upsell: Upsell Everywhere , 1,571 reviews

For what you pay the support is terrible always making you wait. They respond and say yeah yea we understand your concerns but you'll have to wait for our guys to help you. March 21st last heard after weeks of going back and forth. It's a new month April and still no support. I don't think this app because 95% of our sales are mobile phones and the app is mumbo jumbo on mobile phones the text is out of place and really scares your customers away vs. an attractive upsell layout. -Scott

The initial code installation is very hard if you don't know any liquid coding so prepare to pay for the installation as well. (Which I don't think should be paid). If I'm paying per month to use the app, the company should install it for Free.

So far what bugs me the most is that the basic level doesn't really provide any reporting so for these reasons I rate this as a two star app.

One star goes to customer services and the other for usability.

We still use the app but most likely will switch if we see some other app with all features included.

Support personnel excellent-tried several upsells and they worked at will -showing correct upsells one day and another the other day -maybe i was doing something wrong which i was not able to find out

Has been very flakey for us since installation. Had it as a pop up prompt when you added something to the basket and most of the time it didn't load. Next switched it to prompt the user during the checkout and again, most of the time didn't load. We've had numerous customers contact us asking 'why didn't we get this offer?'. From what I can see, the customer is only prompted with the offer once the whole page has loaded and I think in most cases they're not letting the whole page load and therefore not being prompted. Other than these issues, setup was nice and easy and did show promise. Sadly for us though, we have uninstalled.

When it works it's great. When it's buggy it's terrible and the support team seems to be pretty disorganized and seems to make things worse rather than fixing issues. Quite a shame for a paid plugin..

The Bold Upsell app is powerful and relatively user friendly, however, the description, "Product Upsell app allows you to create Upsell and Cross-sell offers that display relevant add-on, or upgrade, products at the point of adding a product to the cart, the click of the checkout button, or even AFTER the customer has made their purchase", is misleading. *Upsells* work on the Product Page ONLY. Unfortunately, this app does not enable Upsells on the Cart page or after the customer has made their purchase.

1. It's so difficult to use. You can't see what your cross-sell & upsell flow is cearly. Carthook does a much better job but it's too expensive.
2. It breaks down multiple functions to multiple apps and charge you much more. Want a discount function for your upsell? Buy a Discount app separately:-)

Set everything up and it was working fine, then after a few abandoned checkouts I find the upsell box isn't displaying the upsells I set up, just random items from the store.

Well, it works as expected, but after installing and configuring, I've been surprised to find that the application is quite anesthetized, as it does not give a discount after pairing the products. Then I saw that this feature can be turned on when I buy another application for $100 a month. Such a bullshit!
Anyway, I found a free app that adds great work after the discount products are added to the cart: Upsell Bundles (Free) This app works well together this Product Upsell.
My hope is that we are living in a consumer based society, but that's a tremendous drain and misleading! I do not like these types of sellers. What is a bundle upsell with no discount offered? This application has no value in itself, it is simply paired two products, no more.

The idea of the app is nice, I have another one installed so I thought I try this one, but it looks so bad on mobile :(
Wish you could edit it to fit mobile devices, I would like to keep this app because of it's features, but because most of my traffic is from mobile phone then this won't work