The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The app conflicts with Google Analytics and other checkout apps such as Pixel Perfect (Facebook Feed). So your Add to Cart upsell popups will only show for a second and then disappear without any user input.
I've just spoken to support and that was their explanation for why my ATC offers were not showing properly. They said I'd have to uninstall the others in order to use Bold Upsell ATC. So I have to uninstall GA? Really???
I've now uninstalled the app and am looking for something that doesn't conflict with other crucial apps such as GA.
Checkout upsells work as expected though. But please note that if you go over the max view limit for your plan, the offers will stop showing automatically and you won't be notified about it. Why not send an automatic email to shop owner? Why not give the option to bump up to the next plan to keep the offers showing?
Very disappointed overall.
- Expensive ($708/year).
- DOESN'T WORK WITH AJAX carts if you want it to be triggered on checkout, it only works on "add to cart".
- bad documentation!
- easy to install and setup
- works great if you don't use ajax carts
- nice reports
Initially I had challenges with getting the upsell window to fire - needed a code hack. The Bold support team kindly installed for free and helped me with my questions. It now gives me upsell windows which is great. If I could do BOGO with this app then I would have given it 5 star Buy one get one free is pure and simply upselling, so should be included in Upsell.
Subsequent review downgrade - very few upsells generated. Can't present just one upsell at a time even though multiples are triggered. Mobile presentation & use is really poor (does not even fit on the screen) - mobile is where customers are these days so why not focus on a good mobile upsell? In fact the mobile upsell is worse than not having any upsell - can lose customers in droves
For what you pay the support is terrible always making you wait. They respond and say yeah yea we understand your concerns but you'll have to wait for our guys to help you. March 21st last heard after weeks of going back and forth. It's a new month April and still no support. I don't think this app because 95% of our sales are mobile phones and the app is mumbo jumbo on mobile phones the text is out of place and really scares your customers away vs. an attractive upsell layout. -Scott
App works well but its money grabbing, basic subscription cost 9.99 a month which includes 200 upsell views but if you want to increase the views you have to play at least double, why?
Once the code is installed there is no maintenance needed for this app yet you want to charge me for more views on an app I have already paid for and continue to pay for on a monthly basis.
Initially I thought this app was good but after using for about 6 months or so I have noticed that somehow some customers are landing on a 'duplicate' item page and when they do this it is shown as a blank page saying 'product is not available' and when they do this they tend to leave the site. I presume the duplicate products must have been picked up by search engines.
When I contacted for help the advice was incomplete and when I queried to ask for further info they still didn't really answer the question. Each time it took a few days to get back. I have disabled this app now as it's doing more harm than good.
Simple Shot Shooting Sports | Slingshots
Bold Apps are completely unreliable across the board. You just never know when they will be down. Never. Know. :(
Stay away from anything made by Bold. They are totally awesome apps . . .
Until they break.
Which is way too often.
(BTW, we're waiting through the latest failure right now - "Working on it" they say.)
EDIT: We are raising this review one star for the personal response from Bold because of this bad review. Last ticket took four days (including a weekend) for a response. This negative review took about an hour.
Turns out, the "We're working on it" message was just a template (they weren't working on anything), and they had no idea anything was wrong. It was a simple error in a URL, but it just threw an error and a "We're working on it" message. Not a very helpful error message.
Has been very flakey for us since installation. Had it as a pop up prompt when you added something to the basket and most of the time it didn't load. Next switched it to prompt the user during the checkout and again, most of the time didn't load. We've had numerous customers contact us asking 'why didn't we get this offer?'. From what I can see, the customer is only prompted with the offer once the whole page has loaded and I think in most cases they're not letting the whole page load and therefore not being prompted. Other than these issues, setup was nice and easy and did show promise. Sadly for us though, we have uninstalled.
Chuckit Dog Toys UK
Incredibly fiddly, can easily stop working for absolutely no rhyme nor reason and unfortunately we found this to be a bit of a cheeky way to extort money out of Shopify store owners. This simple app should really be including in the "Product Discount" app. Really this app is useless for most store owners unless you also buy Bold Apps' "Product Discount" app which we think UK Trading Standards would be interested to learn about. We think that's below the belt. Secondly, whilst this app, when working, will do your business a lot of good, when it's not working Bold Apps just don't come up to the mark with support. The company took a holiday on Black Friday, yes Black Friday. All of their apps stopped working. This caused our business no end of emails from clients requesting clarification on offers we advertised but weren't actually offering come checkout. Bold Apps took a couple of days to fix the issue, left little explanation, didn't really apologise or even have the courtesy to answer our emails - we were not the only ones just take a peak at their Facebook page. We therefore couldn't trust them so have uninstalled all of their pay monthly apps and have gone with a service that now offers the same service for....£0.00.
It crashed and all bold app stopped working on Black Friday. And it certainly need lots improvement, there's lot bugs need to be fixed. I don't really understand where all these 5 starts come from.