Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and average order value through targeted upsell offers. It's known for its user-friendly interface, customization features, and smooth integration with other apps. The app's customer service is also highly praised for its responsiveness and helpfulness. Some merchants have reported the app quickly paying for itself, though a few have encountered issues with updates and theme compatibility. It's particularly useful for BOGO offers, cross-selling, and promoting lesser-known products.

January 23, 2015

Works well & easy to set up - 5 stars on that front. Yes indeed, it does pay for itself. However, a selection of fonts in the upsell pop-up would provide a better continuity of brand image & prevent a less "salesy" approach than the generic format. It is the sole reason I have chosen other competing apps in the past vs a BoldApps product & will likely not continue with this app. Function & style is essential.

The Leotard Boutique
United States
About 2 months using the app
December 31, 2020

I really wanted this app to work well for me, but it just doesn't. Unless I'm missing something (but I've been on with tech support and I don't think that I am) this app is not very customizable. I haven't made my money back at all and I'm wondering if I'm just annoying my existing customers. I just tried to log in and look at my dashboard and I'm not able to access it. All the other upsell apps are much more robust and expensive that I need. I was really rooting for Bold. Will be deleting unless something turns around within the next 3 weeks, and my first month of paying is over.

Texture Clothing
United States
About 2 months using the app
January 14, 2017

Love the app but shutting it down because we needed to upgrade the plan is unprofessional. You gave our customers a very bad experience while we have Motivator running then the Upsell piece was disabled by Bold and does not show. We should have received an alert way in advance.

Girlactik
United States
About 1 month using the app
February 14, 2018

Doesn't meet my needs at this point. I may go back to it in the future.

Arts Stores
United States
20 days using the app
November 12, 2019

didn't do as well as i wished. I thought that the customer support wasn't good and there were a lot of technical issues.

Holiday Harbor
Canada
16 days using the app
BOLD replied November 13, 2019

Hello there. I'm very sorry that you had a poor experience with our app and customer service team; that's certainly not how we want our merchants to feel after using our apps or interacting with us!

I've looked into your correspondence, and it seems as though the 'Add to Cart' button is for some reason not showing up on your upsell offer. I can assure you that one of our specialists, Brysen, is currently looking into this and will get back to you on that as soon as possible!

We hope you'll give us another chance to show you our best side, and allow you to try the app out how it should be working.

March 11, 2021

I would prefer if there was a step by step video but, I think that I set up my offer to my customers easily enough. It is my first one so I guess I don't know, what I don't know. I will let you know in the future if it is actually more compilated then I thought

Dovetail Hollow Apothecary
Canada
15 days using the app
Edited May 9, 2017

Tried it for a while. Really enjoyed the app. But... had to uninstall.

Here is the reason (by the way the app works great):

It just doesn't work with my theme. My theme comes with, certain options, when people add the items to the cart, they can still stay on the same page. With this app, it didn't work. I know there are ways around this problem, by adding ajax to the add to cart button, and etc... Or there are some apps do the job, but, it is not the same and doesn't look good when there is a banner at the bottom.

If this app works with, my theme in the future, without changing my cart option , then i will be installing again. It might be a good idea to work on this issue, because, when our customers don't stay on the page after adding the items to the cart, there is no point of upselling our products. They get frustrated, and either abandon the cart, or leave the site. Something to think about.

Duck In A Tub Bath And Body
Canada
6 days using the app
Edited August 23, 2018

I originally gave this app a 1-star rating but I spoke with Bold customer support and they were able to help me get this working with my theme.

There are still 2 major issues remaining.

1. There is no ability to add a discount without having to pay for their "product discount app". This significantly increases the monthly cost.

2. Both the "no-thanks" and "continue" buttons on the pop-up do the same thing. It makes no sense. There should be a "no thanks" that cancels the offer and "yes please" that adds the offer to cart.

Other than that, the support is fantastic.

Bullterrierstore
Canada
3 days using the app
January 11, 2017

seems to be a solid app but it could not trigger what I needed so I had to uninstall. Trigger at checkout does not allow for a cart /price meaning bulk discount cannot be applied.

Instant Teas
Canada
About 23 hours using the app
December 2, 2019

Installed and immediately uninstalled. Its marketed as a useful app but the component I was interested in was "Post Purchase" upsells. I install and then the app tells me "If you want to upsell after checkout you need Bold Cashier installed" which is a 3rd party checkout.

Bold I think once used to be good but now they are simply dying under the weight of their own bloatware and the fact their 3rd party checkout no longer has much of a role as SHopify now has multicurrency.

For real Bold get your act together. Every app of yours I've looked into has been pretty deceptive to be honest and your UI/UX is attrocious and needs a massive overhaul.

Having said all that I gsave 3 stars because I'm sure the app can upsell people but give it rest trying to say it can do "post purchase" when no it cant "without Bold Cashier"

yet somehow ReConvert can do a Post Purchase Upsell. So think I'm going with him like everybody else does because whilst he is expensive at least he's upfront about what his app does or doesn't do.

PodsBay Australia
Australia
2 minutes using the app
BOLD replied December 2, 2019

Hi there - I just wanted to apologize that the app didn't meet your expectations with regards to offering post-purchase upsells. I wanted to double check our Shopify app store listing to ensure we weren't hiding any information, and it looks like our description outlines that in order to use the Upsell After Checkout feature, Bold Cashier needs to be installed as it is an integration, which we do not have with Shopify's checkout.

We're glad to hear that you've found another app that will better suit your business' needs! Should you decide you want to give Bold Upsell another shot, don't hesitate to let us know, and we'll do what we can to help you with anything you need.

We wish you the best of luck in the future, as we understand you need to do what's best for your business. Take care.