Reviews (301)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective product customization features, which improve customer satisfaction and business efficiency. It is noted for its user-friendly interface that allows for extensive personalization options, including text and image customization. The app also supports dynamic pricing and volume discounts, ideal for bulk orders. Exceptional customer support is frequently highlighted, with quick and knowledgeable help available via live chat and personalized video tutorials. Additionally, the app is recognized for its fast loading times and the technical team's responsiveness to custom requests, often without additional charges.

August 14, 2020

So far it looks like a great app. You can customize many aspects of the app and support is fast and helpful.

Designer Supplied
United States
9 days using the app
Edited January 14, 2018

I am new to Product Customizer but I am very please with it. And I can't sing enough praise for their customer support!
I don't recall ever giving a five star review for any product with anyone in the past. Unfortanely today most company's idea of customer support is lip service and an outdated, time wasting online FAQs or forums.
Not Inky Bay. Whenever I need help they are there for me.
I am still learning their product and have a lot more to learn but if their product is anything like Rashed of customer support, I will be a customer for a very long time.

Tivoli Promotions Llc
United States
8 days using the app
July 3, 2020

Great app. Very customizable. Excellent customer service from Rashed. They are very responsive to all of the questions that I've had.

Keepers Collective
United States
8 days using the app
Edited February 28, 2024

I have to redo my rating, as the app is very unreliable and the "support" team is lacking. There are simply too many issues with the app.

Worldoftshirts
Denmark
6 months using the app
ParseLab, LLC replied August 25, 2023

Thank you for taking the time to share this wonderful review of InkyBay - Product Personalizer.
We are delighted to hear about your satisfying experience with InkyBay. While the initial setup can sometimes be a bit challenging, we're pleased to learn that you were able to manage it. It's truly exciting to know that you're now ready to put it to use in real-life situations.
We greatly appreciate your kind words about our technical team. We're also thrilled to hear that our support team was able to promptly address any issues you encountered within just 10 minutes. Providing efficient and effective support is important to us.
If you have any further assistance, please don't hesitate to reach out. We're here to support you 24/7.

August 2, 2023

Heel goed geholpen aanrader voor iedereen!
BESTE ONTWERPtool tot nu toe.

Heel goed geholpen aanrader voor iedereen!
BESTE ONTWERPtool tot nu toe.

raamfolie
Netherlands
6 days using the app
ParseLab, LLC replied August 5, 2023

Bedankt voor je positieve feedback over onze app, Inkybay - Product Personalizer! Geweldig om te horen dat je goed geholpen bent en onze ontwerptool als de beste tot nu toe ervaart. Jouw aanbeveling wordt zeer gewaardeerd!

Als je in de toekomst hulp nodig hebt, staan we voor je klaar. Bedankt voor het kiezen van Inkybay!

December 8, 2022

Amazing app, before finding Inkybay, there is no personalizer app can satisfy all my requirement. It is really worth to buy, almost 24/7 CS. Rapid response, almost can fix everthing.

Mellow Life
Hong Kong SAR
6 days using the app
ParseLab, LLC replied December 12, 2022

Thank you for recommending InkyBay.
Pleased to know that after trying many other Product Personalizer apps you found InkyBay to satisfy all of your requirements. Thank you for appreciating our 24/7 technical support team for their rapid responses. Glad to hear that you believe our team can fix everything. Reach out to our support team for any of your further adjustments.
Thanks again and wish you steady business growth.

September 6, 2022

Super App.
Steve war sehr hilfreich.Alles hat sehr gut funktioniert
danke an Steve
Libe Grüße
Kenan.

Naturadreams
Germany
5 days using the app
August 18, 2023

great customer service! they response urgently and do the necessary think when needed.
they did good job

locvenue
United Kingdom
4 days using the app
ParseLab, LLC replied August 20, 2023

Thank you for your positive feedback regarding the customer service at Inkybay - Product Personalizer! We're delighted to hear that you found our team responsive and quick to take action when needed.

We're dedicated to providing the support necessary to ensure your satisfaction and success. If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to assist you.

Thank you for choosing Inkybay - Product Personalizer, and we appreciate your kind words about our service!

January 2, 2023

Agréablement surpris de l'application. facile a utiliser et intuitive. J'ai essayé une autre application similaire mais qui c'est avérée difficile a configurer et n'offre pas les même outils de personnalisation que Inkybay.
Vu que je ne suis pas programmeur, J'ai eu des difficultés a faire quelques modifications sur la page de mon produit, j'ai contacté le service technique qui m'a demandé le lien de ma boutique, et qui a résolu mon problème et m'a même montré comment le faire moi même si je voulais.
Je leurs souhaite une bonne continuation.

Ma boutique
Morocco
4 days using the app
ParseLab, LLC replied January 9, 2023

Merci pour vos merveilleux commentaires concernant InkyBay.
Nous sommes heureux d'apprendre que vous êtes agréablement surpris par l'application. Nous sommes également heureux de savoir qu'après avoir essayé une autre application similaire, vous avez trouvé InkyBay pour offrir des outils de personnalisation exceptionnels.
Nous sommes heureux de savoir que vous avez réussi à apporter des modifications à votre page produit avec l'aide de notre service technique. Pour utiliser notre application InkyBay, vous n'avez besoin d'aucune connaissance en programmation. Contactez notre équipe de support technique pour tous vos ajustements supplémentaires.
Merci encore et je vous souhaite une entreprise prospère à venir.

June 5, 2023

The App is good, but the customer support is better. Tkey have been really patient with me and guided me in every step.

Plasma Local
Guatemala
4 days using the app
ParseLab, LLC replied June 11, 2023

Thank you for your fantastic feedback regarding InkyBay - Product Personalizer. We are glad you find our app good, but we are happier to hear our customer service was better and they successfully exceeded your business expectations. We are always dedicated to providing excellent support to our users, and we're delighted that our team has been patient with you and guided you through every step.
Thank you for choosing us and for your kind words about our customer support. If you have any further questions or queries, please don't hesitate to reach out. We're here to ensure your continued success with our app 24/7.