Reviews (1,293)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating professional and engaging marketing videos, praising its user-friendly interface suitable for beginners. They appreciate the quick video production using AI tools and customizable options, finding it especially effective for social media marketing. The app offers a vast media library and easy logo integration, with both free and paid plans to suit different budgets. Customer service is also highlighted as supportive, enhancing the user experience and contributing to improved branding and sales.

June 30, 2022

This app helps me a lot in creating short videos for advertising. It's easy to use and I feel so thankful for Promo.com team! Support this app with all my heart!

CCSS Survival Foods and Supply
United States
2 days using the app
July 21, 2020

I used this app! Its way more better than other apps! More templates and music in the future! Kindly add download video!

HomeZora
Philippines
2 days using the app
June 5, 2020

The bad thing is that I have to click on the product, it come up in check out for me to see the video AANNND... I have to click on the sound button to hear it play.

Saint All Products Store
Germany
About 2 months using the app
Promo.com replied June 5, 2020

Hey, thanks for taking the time for leave us a review. Autoplay with sound is blocked automatically by your browser, and not because of our service 😊. We wish we could help out but it's literally out of our hands.
We would love a feedback on our videos tough...

September 8, 2023

great app and easy to use

Street Wear
Israel
2 days using the app
November 10, 2020

Não consigo mecher no app , tudo em inglês não tem facilidade pra acessar meus arquivos , não baixa fácil meus vídeos , não faz loguin fácil , nada fácil nada.

TECHSBR
Brazil
About 2 months using the app
Promo.com replied November 11, 2020

Olá, muito obrigado por dedicar seu tempo para a revisão. Um de nossos agentes de suporte entrará em contato com você em breve e tentará ajudá-lo. Com qualquer outro problema técnico, você sempre pode nos contatar em support@promo.com

Obrigado,
Team Promo

Edited September 7, 2020

I gave this app 5 stars but now I am changing it because I have created multiple videos today and none of them will share. I don't know what happened but I spent a whole day trying to use the app to no avail. My Labor Day sale is officially failed. Thank you.

Shadez 4 Dayz
United States
About 2 months using the app
Promo.com replied June 17, 2020

Thanks you so much for the review!
Keep making great videos ✌️

April 24, 2020

I created a video, and when I tried to delete it, I found that there would still be a thumbnail image in the product interface after the video was deleted, which caused me a lot of trouble

logoted.com
China
About 2 months using the app
Promo.com replied April 24, 2020

UPDATE: Hi, we tried to reach you via email but it seems to be invalid. Can I kindly ask you to reach our support at support@promo.com?
----

Hey there, thanks for the feedback. Our support team will contact you shortly to better understand what you experienced since it's not supposed to happen.
Keep safe,
Promo team

November 24, 2020

I am just getting started very easy to use, it would be nice to have more music and templates to use. It is great for A free app to get things rolling effortlessly.

HelpfulHelper.com
United States
30 days using the app
Promo.com replied November 25, 2020

Hi there,
Thanks for the review!
We heard you, and we'll add more music tracks really soon. Stay tuned!

Team Promo

October 13, 2020

great job so far hope new features will be added in coming time and time to time promotion tips should be given to us

Local Desi Products
India
2 days using the app
Promo.com replied October 14, 2020

Thanks for the feedback! we're glad you liked it.
Good luck with your business and keep making great videos!

Team Promo

Edited June 30, 2020

I installed this app and made one video as a trial. I must say it was very simple to understand and to use. The video look very professional and high quality. This is a wonderful app to use if you are just starting out and you are trying to promote your store with limited funds at this time. Plus it is Free! (for now). Thanks Promo.. Great Job......

FoshLane
Canada
28 days using the app
Promo.com replied July 22, 2020

Really happy you liked it? What will make it a 5 star app?