Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that allows for easy creation of professional videos. They commend the wide variety of customizable templates, extensive stock footage, music, and image library. The ability to add text and logos, and export in various formats suitable for social media is also praised. Many highlight the high-quality output, responsive customer support, and the app's role in boosting sales and engagement. It's recommended for new business owners due to its simplicity and professional results. Both free and paid plans are available.

April 14, 2022

This is an excellent free app. I love it. I recommend others to use it as a tool to promote their services and/or products

United States
About 7 hours using the app
November 25, 2020

I use this app to create immediately the video for my social medias and it is really easy to use and with great result! Perfect!

Hong Kong SAR
25 minutes using the app
Edited January 26, 2021

WOW! A really amazing App to easily create videos for FB and Insta, as posts and stories, directly from Shopify.

Jachnun Stories
United Kingdom
24 minutes using the app
March 2, 2022

I love this app. Amazing for marketing videos. Easy to make and publish the videos. I just did mine in 10 min.

Rice And Spice
United States
22 minutes using the app
April 23, 2021

Its easy to use to create advertisement video. I like that they give free trials to all users but can still create and share it to other platforms

Evergreen International Group (EIGShop)
United States
21 minutes using the app
December 30, 2021

Very useful, you can create videos for your products with just a few click and share social media platforms easily. I recommend absolutely.

21 minutes using the app
April 28, 2021

Amazing! I made a magic video in really 5 minutes with a great final effect. I Definely recommend it!

Soap Opera Natural Soap
19 minutes using the app
Edited August 25, 2021

Promo is a very easy app to use, so I definitely give it a thumbs up for having virtually no learning curve. The reason for my 3 star rating however is that there are severe limitations to its functions. Here's my take:
-- the character limit is too short
-- does not allow user to add more text lines -- does not allow user to change text location or text size
-- does not allow user to add more photos to feature more products (most of the templates only allow 2 or 3 photos - why so few?)
-- does not allow resizing of video
-- does not allow download of video (a dealbreaker for me because I couldn't get my Instagram to connect to this app, so the only way for me to post it is if I can download the video and then manually post it)
-- does not support posting to Pinterest
-- very limited selection of templates ------------ Overall, I think the developers have a good idea here. The templates have a polished feel and the paired music is good. It makes content creation relatively painless from existing photos in your Shopify store. I hope they will make more improvements to allow users a greater degree of flexibility in editing text, adding text, resizing and downloading video, and making longer videos to feature more products.

United States
About 7 hours using the app
Promo.com replied August 29, 2021

Hi Aloriam,
Thank you for this detailed review. Reviews like these are exactly what helps us make Promo better!
Our Shopify app was created with simplicity and speed in mind, to help Shopify store owners quickly and effortlessly create as many videos they need. While we are constantly improving our app, we try to keep it simple and straightforward.
For users who require the advanced features and options you mentioned, we offer a fully-featured video maker at https://promo.com, with everything on our Shopify app and much, much more.
We are looking into the Instagram issue you mentioned - thank you for reporting it!
Team Promo

December 1, 2020

Awesome, incredible app! I would never think that it was much easier to do a video for free! Thanks, guys

11 minutes using the app
October 6, 2020

Really easy to build the videos but limited on templates. Would love to see more to build additional value.

TYTUS Grills
United States
About 3 hours using the app