Proofer Proof Management , 59 reviews
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I installed the app but never placed an order. After the trial period was up, I opened the app and received threatening message that they would start charging me $50 / month because I was outside the trial period, even though they have plans starting at $10 a month. This is the message I received, "Since you processed more orders in the last month than what's included in our free plan, I'd kindly ask you to upgrade your account to our $49.99/mo plan if you'd like to continue using Proofer…" I never placed a single order. Strange business practice.
Hi there, thanks for your review! It sounds like you're confusing a few things, I'm happy to clear that up :)!
1) The app has a 14-day free trial period. After the trial runs out, the app is deactivated. You aren't charged anything automatically. If you want to continue using the app, you would have to upgrade your account.
2) It's not possible to "place an order" via the app? I'm not sure what you're referring to, there.
3) The pricing tiers are based on the number of orders a store receives per month. That way, smaller stores get a discount, and larger stores (who place more strain on our infrastructure) pay more.
Hope this helps!
This app has been extremely useful for our custom POD website. The support team is the BEST! They have helped us with every question in a timely manner. Highly recommend!
This app works great - it looks very slick when the customer views the proof - very professional. The developer is very responsive, customized the app in seconds for me! It took only minutes to get support and clear answers. HIGHLY RECOMMENDED!
Solves a TONNE of fulfilment challenges for customisable orders managed by artists.
Excellent support from Nick as well.
Highly recommend!
So glad I found this app. It's helped us smooth out the custom design proof process and get it away from emails. It also looks a lot more more professional to our customers too. The app is very easy to set up and integrates perfectly with our Shopify store. Their support is spot on as well. Really helpful and fast. Top marks. Definitely in our top 3 apps used this year!
This is an absolutely incredible app for any store that sells custom artworks. The ability to set up email flows and manage proofs all in one place is a lifesaver. Amazing customer support. Highly recommend!
The app is exactly what I needed for my business. After finding the need for a bulk upload feature, the developer implemented this function within one day. The customer service is amazing!
This app is super intuitive and exactly what I needed. Their developer, Alex, is extremely helpful through their live chat feature and has helped me customize the widget and email notifications. He's really prompt when you need help, I cant recommend this app and their customer service enough.
Amazing customer support! Only a small percentage of my total store orders require sending proofs. I used the customer support chat box to message support about only paying for a plan based on how many proofs I send out - not how many total orders my store gets. Within seconds Nick (customer support rep) began working on creating filters to only send certain orders into the dashboard, and changing my plan so that it only counts these specific orders (not my total store orders). 10/10 would recommend if you are doing any type of custom orders & designs for your customers. Did I mention it is VERY EASY to use and is a much better user experience for your customers?? It also brings customers to your site to review their mock-ups. Stop emailing customers your proofs and manage the process through this app.