Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity and automatic data syncing between Shopify and QuickBooks. It's praised for managing inventory and importing sales data efficiently. Merchants highlight the excellent customer service, particularly the live chat feature. Despite occasional syncing issues, the support team is quick to resolve them. The app is favored for its time-saving capabilities and streamlined workflows.

March 20, 2024

Received professional & excellent help from RONNIE! He was patience & able to ascertain the issue I was having, with ease & professionally. Throughout the session, Ronnie went above and beyond to provide information to guide me and make sure that the data was all synced properly. Excellent customer service!

moki+
Singapore
About 22 hours using the app
April 2, 2024

Excellent and fast service from Karol, THANK YOU

MD Tissage inc.
Canada
About 2 months using the app
January 22, 2024

David was exceptionally helpful, guiding me through the setup process and providing insights into the app's functionality. He addressed all of my inquiries with patience, ensuring that I understood the reasons behind his suggestions. His responsiveness was great, and he even took the initiative to follow up with an email.

I am confident in the support I have received and am truly grateful for the excellent assistance that David provided me with.

Ultimate Pools
Canada
2 months using the app
December 27, 2023

Great support from this team! Ronnie has been fantastic since we first started with OneSaas a few years back on a different platform (Woo). They fixed my sync problem with Shopify while I was asleep. I sent one email, and it was all sorted. Thanks also to Rafael, who responded to my emails, and looked into our setup. Rom is also a legend that is super helpful! Love OneSaas!

CCD Networking
Australia
3 months using the app
March 4, 2024

I worked with Karol today and she was awesome. She has helped me work out the problem and solve it. She was considerate and helpful. Can't thank her enough.

Diamond Wool Pad Co Aus
Australia
5 days using the app
February 26, 2024

I had an excellent experience with Connector Support, particularly with the assistance provided by Paul. The team was incredibly responsive and went above and beyond to address my queries. Paul, in particular, was knowledgeable, patient, and guided me through the entire process with clarity. I'm impressed with their professionalism and the prompt resolution of my concerns. Connector Support, and especially Paul, truly stands out for their customer-centric approach and expertise. Highly recommended!

ANITAS
United Arab Emirates
10 days using the app
Edited April 22, 2024

22 April David has been very helpful with a sync issue I encountered.

Sherwin has been very helpful setting up the app.

Jo Divine
United Kingdom
About 2 months using the app
January 10, 2024

Ben provided me with exceptional assistance in resolving integration issues between Shopify and QBO.
Ben was able to assist with various requests in a professional manner.
Thank you so much Ben.

Glutactive
United States
Almost 2 years using the app
April 8, 2024

I love this app, paul was great :)

Pamly
United Kingdom
About 1 year using the app
January 8, 2024

David provided fantastic help with my concerns! Connecting so many different apps on Shopify can sometimes be confusing and having that personalized customer service makes a world of difference in saving time and alleviates so much stress in trying to figure it all out alone. Superb - and thanks again David!

Living Sky Farms
Canada
2 months using the app