Reviews (2,865)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficiency in syncing Shopify data, enhancing financial and inventory management. It offers robust integration with precise field mapping for accurate sales data transfer. The app is user-friendly despite an initial learning curve, supported by comprehensive resources and proactive customer support. Reviewers highlight the knowledgeable and patient customer service team, which quickly resolves issues and often exceeds expectations.

January 20, 2022

I had an issue that required some assistance. Sherwin answered my questions and actually fixed the problem for me. I only had to say what was wrong. Amazing service! The product works well because of that!

Cosecha Imports
Canada
Over 1 year using the app
May 30, 2023

Troy was awesome and was super helpful in finding out what the issue was that I was having and finding a solution!

Leon River Premium Beef
United States
Over 1 year using the app
October 21, 2022

OneSaaS (Karol especially) are awesome, honestly support helped me get 3x stores connected to quickbooks over the course of 2 hours with no issue. Super helpful and guided me through, syncing payment methods before loading in payments. can't recommend enough this enough.

Dear Addison
Australia
Over 1 year using the app
October 12, 2022

The app is great. Works well. When I ran into trouble Sherwin was able to help me quickly and professionally. Thank you

Garden Girl Regina
Canada
Over 1 year using the app
January 30, 2022

Outstanding support by Ronnie from the QB team in helping us install QB Connector; thank you much! Definitely recommended.

All Dogz Supply
United States
Over 1 year using the app
Edited July 1, 2021

7/1/21 - Had another issue (Self created) again.... Worked with Dean and man, I tell you what, these guys are AMAZING. Super quick response time got right to the issue and helped me with a fix. What an amazing team, thank you for making it so painless!!!! I am using this app to integrate my existing QBO system to my new shopify store. Had some hurdles (self created) that I needed some assistance with. I used the chat support in the app and spoke to Rafael. He was more than accommodating, and helped me understand the process that I had to go through to get things to work correctly. Very helpful! Good support and customer service is most important to me when I am having issues. OneSaas has been there to help.

SFJMC Support
United States
Over 1 year using the app
November 9, 2022

Sherwin has been an absolute gem in helping us with the few errors we had! His response was immediate and he resolved it in no time at all.

Alpha One Niner
United States
Over 1 year using the app
Edited June 21, 2023

Great support from SHERWIN. He was immediately available and stayed with me for half hour solving your issues. This was super useful and is eliminating my issues.

MamaFoods
United States
Over 1 year using the app
August 9, 2021

App has some quirks, but it's a really great thing the support is outstanding, quick, and knowledgeable to get you through them. Vincent is radically different (read: EFFECTIVE) from the typical Quickbooks Desktop + Online support I've had to deal with for decades, and saved my team literally hours of trying to figure out some duplicate customer/invoice sync issues. He not only solved the sync issues, but singlehandedly transformed my admittedly negative view of QB Support--enough for me to write a glowing review a 1:00 AM. Kudos to the OneSaas team, and hat's off to Vincent.

Girl & Dug Farm
United States
Over 1 year using the app
September 9, 2022

Finally an app that actually syncs to QBO properly! Had some questions about set up, so I used the chat and received excellent help from Rom.

The Tack Shop of Lexington
United States
Over 1 year using the app