Reviews (2,893)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient automation and seamless Shopify integration, praising its detailed field mapping and flexible synchronization for tailored financial reporting. The app is noted for its reliability across multiple stores and effective problem-solving capabilities. Customer support is also commended for its responsiveness and expertise, significantly enhancing the user experience by saving time and improving business operations.

September 28, 2023

David was very helpful and knowledgeable. We have managed to fix all the issues within the minutes. Thank you so much!

DAPHINE
United Kingdom
8 months using the app
July 27, 2021

I have only used this app for a month so far but it works well and I like the customer service. Worked with Clarisse to solve a problem (due to my misunderstanding!) and it was fast and very helpful.

DesBarres Chocolate
Canada
8 months using the app
April 22, 2019

I have just signed up with OneSaas to integrate Xero and Shopify. I loved the easy workflow already created and the app works perfectly for what I need. The customer service, especially Troy, has been outstanding and would have no hesitate in recommending this app.

BareandBoho
Australia
8 months using the app
Intuit replied April 23, 2019

Hi BareandBoho,
Thanks for the great review of OneSaas!
Our team are thrilled knowing how easy it was for your Shopify and Xero apps to work happily together. Troy says thank you for the kind words and our team are always happy to help.

If you're interested in having your business' success featured on our website and social media platforms, send a quick email to marketing@onesaas.com - looking forward to hearing from you.

April 3, 2023

Sherwin was great. Chatgpt led me to believe that shopify, shopify POS, stocky and QBO will be enough to control inventories across various locations. unfortunately, it works well for single shop/warehouse inventory. Sherwin made it clear of the limitations. it saved me a lot of time to experiment and test.

Paper Cart
Philippines
8 months using the app
March 14, 2023

There was an email stating a workflow problem, and being a newbie, I didn't know what that meant exactly. I was able to connect with Quickbook supports, and the customer service agent Ronnie was a tremendous help.
I was under the impression once I added all my tax information, that would be it, however, I had to go to the app and set taxes there as well, which is missing information upon setting up the app integration. As a newbie, this wasn't very clear as to why my transactions were not integrating.
It was really a quick fix.
Also having a customer support agent, Ronnie at midnight after my night job, working on my side job before I relaunch was an incredible surprise. I am super grateful for the support of Ronnie. Ronnie was very patient, informative, and professional and we resolved matters quickly. I even learned from the experience. Bravo! It's a great app, and definitely an asset for business to have that integration.

ESPĒ
Canada
8 months using the app
December 1, 2021

Dean saved my day! I was lost and he patiently sorted the sync issue then banished it forever. I am thrilled and greatly relieved. Highly recommend OneSass QuickBooks Connector for businesses using Shopify and for the customer service that helps it run so smooth.

Shinebolt
United States
8 months using the app
Edited September 16, 2020

Sherwin was amazing, offered good solutions and even offered to perform some updates for us on the spot, at 11PM, perfect score from me!

123Dough Bakery
United States
8 months using the app
August 5, 2021

Great customer service with fast and helpful response from Carol. I really recommend the app for QB users.

MaChii Tea
Saudi Arabia
8 months using the app
September 1, 2023

Really great tech support and assistance by Rom. Was helped out every step of the way.

The Cotton Company
South Africa
8 months using the app
October 26, 2021

Sherwin was very helpful! I had an issue with duplicate invoices and after adding a prefix they still didn't go through. Sherwin made some adjustments and was able to get them all loaded! Saved me so much time! Thanks again!

Frame My TV
United States
8 months using the app