Reviews (2,894)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient synchronization of sales transactions with Shopify, reducing manual data entry. It features detailed field mapping and reliable product and sales syncing, suitable for various accounting setups. Exceptional customer support is frequently highlighted, with responsive and effective issue resolution via live chat. The app is valued for streamlining business processes and aiding in migration from legacy systems.
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David was very helpful when I had syncing issues with my orders and solved the problem easily and right away
I found this app to be really useful and great for saving time. Their customer service is outstanding. Worked with Vince a couple times and found him to be very responsive, knowledgeable and patient.
EDIT 5/27/19: The refunds issue has been fixed. However, there is still a bit of manual entry as the software is unable to determine if an item was restocked in Shopify, so it defaults to 1) restocking the item if all money was refunded or 2) only returning the money (and not the product) if only a portion was refunded. Still a great interface, but a bit cumbersome if you offer a "money back guarantee" or any instance where the product would be kept when funds are refunded. Still can't say enough about the level of service and follow-through from the team: Hazel, Troy, Vincent, and Marck - they are all amazing!!
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EDIT 4/23/19: While I still think this is a great app, they still have not been able to fix a bug that prevents refunds from posting to QBO. This has prevented 186 transactions and required me to hand key each and every one. I/They have been aware of the issue for 2 months and there is no timeline as to when this will be resolved. I will update this review when it's been fixed.
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Best app on the market - hands down! I tested several for my clients and landed on OneSaas for their seamless automation and easy but robust setup. As an accountant I love all the options they provide (chart of accounts mapping, seamlessly adding new inventory items into QBO, inventory update sync, etc.) as it makes my life a whole lot easier.
The best part; however, is the AMAZING customer support team. I've had a few bumps along the road and they have been there to quickly and efficiently handle every situation I've thrown at them. I think I've spoken with almost the entire support staff, but mostly I've chatted with Troy and Hazel. They are very friendly, knowledgeable, and often go out of their way to ensure everything is handled quickly.
Stop considering and just do it. You won't be sorry.
Hi Maku,
Thanks for your great review of OneSaas!
We're thrilled that you rate us the best app on the market!
Our mantra is your success - we automate everything so you can focus on your business.
Troy and Hazel are happy to hear that their help when needed is appreciated and our support team are happy to help out anytime.
If you're interested in having your business success featured on our website and social media send a quick email to marketing@onesaas.com - looking forward to hearing from you.
Sherwin was great with the support side of things. Sorted an issue I was having with the reporting of sales data in 2 minutes and did the work for me.
I needed help connecting my QB account with Shopify and couldn't be more pleased with the helpdesk service from Ben. I am in no way a business person or accountant, but Ben helped me with every question I had to do with set-up and each option I could take. I couldn't give more praise to QB's customer service team. 10/10.
Vincent helped me with the integration. There were some errors that came up but he helped troubleshoot and resolve the issues. It is working! The real time support was very helpful. Vincent on their integration team was friendly and knowledgable.
Benielle offered great service! I would use this app and recommend it to others for easy connection of shopify to quickbooks
Best QB integration available! Support is also excellent, responsive and helpful! I asked a TON of questions, and Dean was patient and answered all my questions thoroughly.
My one complaint is that orders sync over at full price with discounts applied to a separate account in QB. I would love to have it sync at the discounted price (for each product) so that I can monitor gross margin by product in QB (showing the net price that the product sells for).
Big shoutout to Ronnie for his profound knowledge that enabled him to navigate the intricacies of the integration process effortlessly. He ensured all the data and transactions between Shopify and Quickbooks were synchronized accurately. Thank you again. Love Quickbooks for saving me valuable time and effort.
Great customer support! I am very pleased with the experience. Sherwin helped me with the integration