Reviews (2,853)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficiency in syncing Shopify data, enhancing financial and inventory management. It offers robust integration with precise field mapping for accurate sales data transfer. The app is user-friendly despite an initial learning curve, supported by comprehensive resources and proactive customer support. Reviewers highlight the knowledgeable and patient customer service team, which quickly resolves issues and often exceeds expectations.

February 1, 2022

I used this ap to integrate Shopify with QB. The tool is excellent and, SHERWIN, the CSR was very helpful. He was patient and explained the different steps to fix errors very clearly. Highly recommend.

Piloti Inc.
United States
7 days using the app
Edited October 19, 2023

Ronnie was a life saver! Just helped me seamlessly set up my first Shopify integration into QBO and it was so easy! I literally just had to answer a few guided questions regarding account mapping and he handled all the rest! I was super stressed about trusting myself to set this up without making a mess and Ronnie easily just handled it! 10 out of 10 -- five stars is not enough!

Oct 19-2023: Logged on today after received a notification that there was an issue with the sync. As soon as I logged on Sherwin was there to assist with correcting the tax codes that were giving me grief. Sherwin was very knowledgeable and was able to answer questions and provide additional information to help me from a making what would have been a really mess -- changing the import style to deposit/ payout instead of order!

Thanks Sherwin!!

Rooted Living Designs
Canada
7 days using the app
March 6, 2023

David is a great help in spotting the mistake I made with the connections. Guidance was very detail-oriented and visual, with screenshots. It was very time efficient, and my sync problem between Shopify and QBO for my invoices was settled promptly.

Tucan Holistic
Canada
7 days using the app
March 24, 2023

This app has been a good solution for tying our b2b and b2c elements together. The support team especially LORI is excellent quickly and efficiently solving any problem. specific aspects that need improvement, such as how it deals with returns/exchanges, have yet to be addressed. once this has been solved I will definitely amend it to 5 stars.

www.bushgear.co.uk
United Kingdom
5 months using the app
June 17, 2022

Karol was super responsive and kind. Straight to the solution in seconds. Thank you very much! This is my first time using it and all went well so far!

freshjuicenz
New Zealand
6 days using the app
February 19, 2021

We are just getting this app up and running and the customer support at 11pm was great. Ronnie helped me work through my problems and get me set up and heading in the right direction in no time. Was a relief that I could find someone so late at night, never know when you get the free time to work on all the little ins and outs needed to get it all sorted.

Dirty Labs
United States
5 months using the app
October 4, 2022

Sherwin from Customer Support resolved my error very very well, I was impressed by the comprehensiveness of the service and explanation. One possible improvement could be having fewer questions asking about how I'm doing and completing the survey but instead going straight to the issue, but I appreciated it nonetheless.

Simple Charity
United States
5 months using the app
June 2, 2022

This app is good, but there are definitely some things I would change especially regarding payments that happen at a later date that are not transferred to QB... but when there are issues with problem invoices that do not sync correctly, their chat feature has always helped me out. Dean today, was especially helpful in resolving my problem with a customer file that I had all mangled up!

Insight Professional Canada
Canada
5 months using the app
May 25, 2021

I am in love with this app. It has simplified an annoyingly complex data entry process. And thank you Paul for helping me set it up. Fantastic customer service!

wairco
Canada
6 days using the app
Edited November 15, 2021

Troy was very helpful! Still some missing pieces to the puzzle but he got us all squared away for the most part!

Kate's Single Batch Toffee
United States
6 days using the app