QuickBooks Online Global

I had an issue with synchronizing however Sherwin solved my problem. Thank you so much for helping immediately

This app has been very helpful with syncing our Shopify sales transaction data (including product line item details, sales tax, discounts, promotional merchandise) to QBO for us. We've had issues with the sales tax mapping on multiple occasions; Shopify is somehow permitting the customer's "ship to" city address to create new tax mapping codes within the Connector app settings, which do not accurately represent how we collect sales tax based on our business shipping address, or transactions sync to QBO as if no sales tax was collected. This has created errors that I have to make manual corrections for in QBO, while also reaching out to the Connector app support staff for assistance. Rom helped me this last time to correct the sales tax issue and was able to re-sync a transaction so that it was correct. He was very patient and investigated the issue thoroughly, going back into the history of my prior support tickets to find the best possible solution. Fingers crossed this will continue to work for the long term!

Just getting set up, but so far customer service seems to be excellent. Ronnie was quick to respond and helped me get the initial set up done quickly!

Wow, Sherwin has been so incredibly helpful today. We really appreciate hoq quickly he helped us resolve some errors we were experiencing. I feel very confident that I can find help easily going forward.

We just downloaded this App but so far it seems like a good decision! The support chat feature is especially helpful. I chatted with Ronnie today and they were patient, nice, clear and resolved my issues and answered my questions.

I would highly recommend reading the integration guides [Shopify and Accounting Integration Guide (When starting from the Shopify App Store)] before completing the integration!

I'm so glad we found this app. It will make life so much easier so we can focus more on our business instead of just the accounting. Sherwin was a HUGE help in making sure we got everything set up proprerly. Highly recommend.

Ben provided excellent customer service! and I usually get great service from this app. There is however a big problem, the app only updates orders on the initial creation - so if you need to update the order in any way - refund or upsell or any kind of customer service - the change will not flow through to QBO. If the app could update existing orders it would be 5 stars - but missing that function leads to complicated often unnoticed errors that can add hours of backend work to straighten out.

The Service of OneSAAS team was remarkable. Specially Vince, he helped me a lot. I troubled him a lot but he solved all my issues. Thanks Vince :)
Hazel was also helpful to me.
Thanks OneSAAS Team.

I worked with Ben. He was a ton of help syncing my historical data and helping me understand the various workflows and how transactions would post to my books. I was very happy with the service and really appreciated that I was able to work with someone one-on-one to ensure that my sync got set up correctly. I had to log off early during our first session and I was able to login in a day later and request Ben to continue my sync.

Great support from Adela! I needed help setting up the app and had a lot of questions. The app is working fine so far.