Reviews (2,761)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient Shopify sales integration, enhancing accounting processes and saving time. It offers cost-effective premium features, flexible synchronization options, and reliable historical data integration. The performance and data syncing are consistently praised, along with responsive and effective customer support, especially the live chat for immediate assistance.

March 30, 2023

I would recommend this app. I have both QBO and Shopify and they work well together. I have contacted customer service on a number of occassions and Ronnie was extremely helpful and patient with me. Thanks Ronnie!!

Milkman Grooming Co
Australia
Over 5 years using the app
Edited June 29, 2023

The customer service reps who help out are AMAZING! I have worked with Ben many times and he is EXTRAORDINARY! They fix any problems, that are MOSTLY made by "ourselves" because we are not clear how the whole thing works. THEN, when they fix a broken element for you they TEACH you what it is you did wrong by the EXAMPLE! LOVE IT. They are FAST! Thanks so much for all your SUPER FAST help! I have worked with Sherwan, Marck, Rafael and Vincent and they are ALL Super AWESOME! Thanks again! YOU GUYS are why I use OneSaas! Today Paul helped me out with a big problem that I self created. They are BRILLIANT FAST and SUPER NICE!

Tactical Flow Meter
United States
About 5 years using the app
Edited August 30, 2024

Super helpful! Hazel was great & quick with response times:) We made the switch from our woo-commerce link to shopify & Hazel was able to accommodate this quickly & efficiently.

2024- Need assistance doing an updated today & Ben was super helpful & made the process seamless:) Very thankful for this app.

camilynbeth
United States
About 5 years using the app
Intuit replied August 2, 2019

Glad to be of service to you CamilynBeth! Hazel appreciates the kind words and is glad to help you switch your WooCommerce account to Shopify on OneSaas.

If you would like to be featured on our website or social media, contact us for at - marketing@onesaas.com.

August 29, 2023

The app is easy to use. I was pleasantly surprised to have the opportunity to interact with Sherwin. Sherwin's assistance was invaluable in resolving the issue I faced concerning the Business Validation Error. His knowledge and dedication truly made a significant difference. Many thanks for the exceptional support!

BE Ultimate Apparel
Canada
About 5 years using the app
Edited December 14, 2022

Ben from customer support. Awesome customer support, been using this app for years and had few issues. When i do support is on hand to quickly sort the issue.

PKB-Vape
United Kingdom
Almost 5 years using the app
February 13, 2024

Thanks Ronnie for helping us . You are an asset to the company :)

Cheekyliscious
Australia
About 3 hours using the app
April 4, 2019

App works very well and they even have a online chat to support with any issues. Their support team is really fast and helpful. Last time Troy (Support Team) helped us solving all issues with excellence.

B Free Australia
Australia
Almost 5 years using the app
Intuit replied April 4, 2019

Thank you so much for your review of OneSaas! Really glad to hear that Troy did such a great job in helping you with your Shopify/MYOB connection :-)

If you're interested in having B Free's success featured on our website and social media platforms, please send a quick email to marketing@onesaas.com :-) We'd love to feature your business!

Edited March 24, 2020

Awesome support! Hazel really helped me with the sync and provided amazing support that solved our sync problem. There's a wide room for improvement for this app but so far it has been serving its purpose.

Thanks OneSaaS and Hazel! Awesome job guys!

____________
Had to contact support again 03/24/2020 because of sync problem.. To the Dev team, please check inventory level sync QB to Shopify it seems that it has a bug when reimporting products.

Thanks Rafael for your help. All is good now. But I hope I don't need to contact support the next time I sync my products since it is one of you app's feature.

Thank you!

MOCHA BOBA
United States
Almost 5 years using the app
March 14, 2022

Karol was outstanding at understanding my issue and was even fast at fixing my issue. I will definitely be asking for her help again. She really was outstanding. Thank you, Karol, for your excellent service!

Steeze Autostyling
United States
Almost 5 years using the app
July 23, 2019

Great service. Thanks to Marck who resolved my setup query promptly to get everything moving smoothly.

Meluka Honey
Australia
Over 4 years using the app
Intuit replied August 2, 2019

We appreciate the great feedback Meluka Honey! Marck is thrilled to get you up and running promptly.

We’d like to feature your business success on our website and social media - reach out to our customer advocates by emailing marketing@onesaas.com to get this started.