Reviews (2,861)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficiency in syncing Shopify data, enhancing financial and inventory management. It offers robust integration with precise field mapping for accurate sales data transfer. The app is user-friendly despite an initial learning curve, supported by comprehensive resources and proactive customer support. Reviewers highlight the knowledgeable and patient customer service team, which quickly resolves issues and often exceeds expectations.

Edited August 30, 2024

Super helpful! Hazel was great & quick with response times:) We made the switch from our woo-commerce link to shopify & Hazel was able to accommodate this quickly & efficiently.

2024- Need assistance doing an updated today & Ben was super helpful & made the process seamless:) Very thankful for this app.

camilynbeth
United States
About 5 years using the app
Intuit replied August 2, 2019

Glad to be of service to you CamilynBeth! Hazel appreciates the kind words and is glad to help you switch your WooCommerce account to Shopify on OneSaas.

If you would like to be featured on our website or social media, contact us for at - marketing@onesaas.com.

July 11, 2019

Marck was a star on support chat after our account disconnected. He got us up and running in a few minutes then stayed online to make sure the sync worked and our Shopify orders transferred to QBO. After that he migrated us seamlessly to the latest version of their app.

Canadian Spa GmbH
Germany
About 5 years using the app
Intuit replied August 2, 2019

We appreciate the great review Canadian Spa! It was a pleasure for Marck to help out in fixing your account issue and migrating to our new platform.

We’d like to feature your business success on our website and social media - reach out to our customer advocates by emailing marketing@onesaas.com to get this started.

August 29, 2023

The app is easy to use. I was pleasantly surprised to have the opportunity to interact with Sherwin. Sherwin's assistance was invaluable in resolving the issue I faced concerning the Business Validation Error. His knowledge and dedication truly made a significant difference. Many thanks for the exceptional support!

BE Ultimate Apparel
Canada
About 5 years using the app
Edited December 14, 2022

Ben from customer support. Awesome customer support, been using this app for years and had few issues. When i do support is on hand to quickly sort the issue.

PKB-Vape
United Kingdom
Almost 5 years using the app
December 7, 2023

David was amazing in helping me sync my Shopify Sales with Quickbooks. The customer service I experienced today is very rare these days.

Pappy Hoel Campground and Resort
United States
Almost 5 years using the app
April 15, 2024

La rapidité et l'efficacité du chat en ligne est vraiment très appréciée, Sherwin a sû régler mon problème de synchronisation avec Shopify en un temps record, et m'a même référée à du contenu éducatif pouvant m'aider à bien utiliser le logiciel pas à pas. Je recommande vivement!

NOHARÀ Atelier
Canada
About 2 hours using the app
April 4, 2019

App works very well and they even have a online chat to support with any issues. Their support team is really fast and helpful. Last time Troy (Support Team) helped us solving all issues with excellence.

B Free Australia
Australia
Almost 5 years using the app
Intuit replied April 4, 2019

Thank you so much for your review of OneSaas! Really glad to hear that Troy did such a great job in helping you with your Shopify/MYOB connection :-)

If you're interested in having B Free's success featured on our website and social media platforms, please send a quick email to marketing@onesaas.com :-) We'd love to feature your business!

Edited March 24, 2020

Awesome support! Hazel really helped me with the sync and provided amazing support that solved our sync problem. There's a wide room for improvement for this app but so far it has been serving its purpose.

Thanks OneSaaS and Hazel! Awesome job guys!

____________
Had to contact support again 03/24/2020 because of sync problem.. To the Dev team, please check inventory level sync QB to Shopify it seems that it has a bug when reimporting products.

Thanks Rafael for your help. All is good now. But I hope I don't need to contact support the next time I sync my products since it is one of you app's feature.

Thank you!

MOCHA BOBA
United States
Almost 5 years using the app
March 14, 2022

Karol was outstanding at understanding my issue and was even fast at fixing my issue. I will definitely be asking for her help again. She really was outstanding. Thank you, Karol, for your excellent service!

Steeze Autostyling
United States
Almost 5 years using the app
July 23, 2019

Great service. Thanks to Marck who resolved my setup query promptly to get everything moving smoothly.

Meluka Honey
Australia
Over 4 years using the app
Intuit replied August 2, 2019

We appreciate the great feedback Meluka Honey! Marck is thrilled to get you up and running promptly.

We’d like to feature your business success on our website and social media - reach out to our customer advocates by emailing marketing@onesaas.com to get this started.