Reviews (2,861)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficiency in syncing Shopify data, enhancing financial and inventory management. It offers robust integration with precise field mapping for accurate sales data transfer. The app is user-friendly despite an initial learning curve, supported by comprehensive resources and proactive customer support. Reviewers highlight the knowledgeable and patient customer service team, which quickly resolves issues and often exceeds expectations.

August 29, 2023

The app is easy to use. I was pleasantly surprised to have the opportunity to interact with Sherwin. Sherwin's assistance was invaluable in resolving the issue I faced concerning the Business Validation Error. His knowledge and dedication truly made a significant difference. Many thanks for the exceptional support!

BE Ultimate Apparel
Canada
About 5 years using the app
Edited December 14, 2022

Ben from customer support. Awesome customer support, been using this app for years and had few issues. When i do support is on hand to quickly sort the issue.

PKB-Vape
United Kingdom
Almost 5 years using the app
December 7, 2023

David was amazing in helping me sync my Shopify Sales with Quickbooks. The customer service I experienced today is very rare these days.

Pappy Hoel Campground and Resort
United States
Almost 5 years using the app
April 15, 2024

La rapidité et l'efficacité du chat en ligne est vraiment très appréciée, Sherwin a sû régler mon problème de synchronisation avec Shopify en un temps record, et m'a même référée à du contenu éducatif pouvant m'aider à bien utiliser le logiciel pas à pas. Je recommande vivement!

NOHARÀ Atelier
Canada
About 2 hours using the app
April 4, 2019

App works very well and they even have a online chat to support with any issues. Their support team is really fast and helpful. Last time Troy (Support Team) helped us solving all issues with excellence.

B Free Australia
Australia
Almost 5 years using the app
Intuit replied April 4, 2019

Thank you so much for your review of OneSaas! Really glad to hear that Troy did such a great job in helping you with your Shopify/MYOB connection :-)

If you're interested in having B Free's success featured on our website and social media platforms, please send a quick email to marketing@onesaas.com :-) We'd love to feature your business!

Edited March 24, 2020

Awesome support! Hazel really helped me with the sync and provided amazing support that solved our sync problem. There's a wide room for improvement for this app but so far it has been serving its purpose.

Thanks OneSaaS and Hazel! Awesome job guys!

____________
Had to contact support again 03/24/2020 because of sync problem.. To the Dev team, please check inventory level sync QB to Shopify it seems that it has a bug when reimporting products.

Thanks Rafael for your help. All is good now. But I hope I don't need to contact support the next time I sync my products since it is one of you app's feature.

Thank you!

MOCHA BOBA
United States
Almost 5 years using the app
March 14, 2022

Karol was outstanding at understanding my issue and was even fast at fixing my issue. I will definitely be asking for her help again. She really was outstanding. Thank you, Karol, for your excellent service!

Steeze Autostyling
United States
Almost 5 years using the app
July 23, 2019

Great service. Thanks to Marck who resolved my setup query promptly to get everything moving smoothly.

Meluka Honey
Australia
Over 4 years using the app
Intuit replied August 2, 2019

We appreciate the great feedback Meluka Honey! Marck is thrilled to get you up and running promptly.

We’d like to feature your business success on our website and social media - reach out to our customer advocates by emailing marketing@onesaas.com to get this started.

Edited January 3, 2025

I was so impressed with the customer service I received from Shopify Connector by Intuit. NICK was very friendly and helpful, and went above and beyond to make sure I was satisfied. I highly recommend this APP to anyone needing to connect Shopify to Quickbooks

Van Breakers
United Kingdom
Over 4 years using the app
Edited October 18, 2021

Thank you Karol. There were contacts and products hung up in the App and you were very helpful in clearing them and pushing through the sales.
Have a great day.

Pine Eco + Refillery
Canada
Over 4 years using the app