Reviews (2,861)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficiency in syncing Shopify data, enhancing financial and inventory management. It offers robust integration with precise field mapping for accurate sales data transfer. The app is user-friendly despite an initial learning curve, supported by comprehensive resources and proactive customer support. Reviewers highlight the knowledgeable and patient customer service team, which quickly resolves issues and often exceeds expectations.

Edited May 31, 2023

Sync issues resolved in minutes. Lori is the best! Her knowledge of the program is excellent and offered some great suggestions for the future.

Also, worked with David today. Great help. This app really works well.

Yevshan
Canada
Almost 3 years using the app
March 7, 2022

I needed additional help and guidance with the vendor, even needing them to adjust their actual code for my problems, and Clarisse did it! She saved me hours of work!!!!! Awesome customer service and app!

CRü Design
United States
Almost 3 years using the app
September 22, 2021

I used this app to sync with Shopify. Rominick was friendly, very knowledgeable and fixed the problem very quickly!!

Designa Sausage
United Kingdom
Almost 3 years using the app
March 30, 2021

I asked questions about quick books and Ronnie was very helpful, I was a little confused and Ronnie cleared everything up for me! Thanks again Ronnie!!

ChicQute
United States
Almost 3 years using the app
Edited July 18, 2024

They have helped me with the integration and actually walked me through it step by step. THE BEST Customer service ever. Many thank to ROM and CLARISSE for being so amazing and patient. ROM waited for me to do the edits and then helped me to correctly sync the data.

Voltaat
Qatar
Almost 3 years using the app
May 21, 2021

Paul was amazing!!, What a help in connecting my QBO and Shopify account. My report had 7 different issues that needed to be corrected and Paul helped with them all and quickly. Also had tones of patients with me and encouraging words that I really appreciated.

Klean Earth Natural Skin Care
Canada
Almost 3 years using the app
Edited November 2, 2022

Clarisse was great, solved my issue with ease and no fuss. I recommend Shopify and Quickbooks Online. Thanks again

Terry Kneeshaw Art
United Kingdom
Almost 3 years using the app
May 5, 2022

Rom was very helpful in explaining my options when integrating Shopify and Quickbooks! I am grateful!

LipLoveLine
United States
Almost 3 years using the app
March 3, 2020

I wanted to write a review of the customer service I just received from Troy. In a word, it was EXCELLENT!! I had way more questions than any of the articles you send out could answer, and so Troy created a screen-share, and I was able to ask specific questions and understand how OneSaas conveys information from Shopify to QBO.

It makes sense now, and I feel I can support the owner of Federal and Black, as I am her Accountant. It also means that I can support other Shopify business owners and will definitely suggest they use OneSaas to convey information rather than the other applications.

Troy impressed me with how much he knew, and it was easy to work with him. If OneSaas could build up a team of customer service reps like him that you could actively call into (if that is affordable), it could help OneSaas grow.

Again, I am thankful and appreciative for all Troy helped me with, and guided me through, and I look forward to being able to keep great records with my client.

-Michael

Federal & Black
United States
Almost 3 years using the app
March 1, 2018

Fantastic product and exceptional service. Onesaas Support is always fast and helpful to assist with any technical questions. The middleware has completely automated our inventory management and accounting syncing :)

Plyco Online
Australia
Almost 3 years using the app