Reviews (52)

Overall rating
4.5
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
June 24, 2026

Had an issue with our Quiz and reached out to Support (Luke) and we've been making a number of changes to our Quiz and after working through the issue, he was able to fix it and get us back and running! Great one-on-one communication was great.

Thanks Luke!

Edison Wedges
United States
11 months using the app
February 14, 2026

rehook is a powerful and easy to use quiz app that helps guide customers to the right products. It works perfectly for creating a personalised shopping experience.

The support is outstanding. Luke was extremely helpful and responsive, and took the time to troubleshoot and test our quiz setup thoroughly. Everything is now working perfectly.

Highly recommend this app if you want to improve product discovery and customer experience.

Moda Living
Australia
8 days using the app
November 18, 2022

We've seen great results from using Prehook! Easy to implement, drives engagement, and gives you valuable data about prospective customers.The team at Prehook is also very responsive to any support requests and are very dedicated to finding a solution, even to custom problems.

120/Life
United States
8 months using the app
Prehook replied December 1, 2022

Thanks so much for sharing feedback, we're thrilled to hear that you are learning more about your customers with the quiz and increase engagement!

- Gen

September 24, 2021

Prehook is an awesome add to our sales funnel which brought us leads which we found converted very well. We saw our conversion rate noticeably rise, and resulted in great ROI on our investment in the Prehook app, Using the app is super easy, and didn't take long to get our quiz going. Great job!

PureFilters
Canada
4 months using the app
Prehook replied September 24, 2021

We are so glad to hear that your sales funnel has been working in creating leads and conversions! We're thrilled to be a part of your success, keep crushing!

- Gen

April 15, 2021

I love this app. By far the easiest quiz builder app for Shopify store. We had a quiz up and running in 10 min with custom product recommendations. We wasted time with a few competitor products and this one outperformed them all by a longshot

Better Way Health
United States
About 2 months using the app
Prehook replied April 15, 2021

Hey there, thanks so much for the feedback, we are thrilled to hear that you are loving this app! We can't wait to hear more about your continued success with Prehook's quiz!

- Gen

August 17, 2021

Prehook is a great tool if you want to engage with your traffic and capture their preferences and email address. We have a prehook quiz at the top of our home page and we're collecting more data than ever before. Prehook are real people, you can reach out and chat with Gen the co-founder and he'll personally support you. Looking forward to growing our relationship with Prehook.

McKenzie's Meats
Australia
9 days using the app
Prehook replied August 23, 2021

We are looking forward to growing the relationship with you as well -- we're thrilled to hear about the data that you're gathering with the quiz and ability to engage your customers! Thanks so much for partnering with us!

- Gen

November 23, 2021

We decided to use the Prehook App to help users that are not familiar with electric skateboards. As it is a niche product and we have different types of boards, it is common to find people who want to get an electric skateboard but don't know how to start. With Preehook, we are able to provide a personalised product recommendation and get more sales. UI: It is very simple to use. It was easy to set up the quiz and adjust it according to our needs. Support: Amazing support team! All responses were prompt, and the team went the extra mile whenever we needed to contact them. 11/10 Integrations: we integrated it with Klavyio, which was a little bit difficult to set up initially but now is working well. With this integration, we're able to nurture users that are not quite ready to buy.

Evolve Skateboards Australia
Australia
6 months using the app
Prehook replied December 1, 2021

Wow, we are so thrilled to read this review, thank you so much for taking the time to share your positive experiences with Prehook. So glad to hear that you are able to improve your on-site experience and email/nurture flows with Klaviyo. Super excited to see your continued growth!

- Gen

Edited August 9, 2021

The Prehook team went above and beyond to meet our expectations. They rushed to implement entirely new updates to the Klaviyo "product recommendation" integration at our request and delivered a perfected experience for us and our customers. Incredible. The app itself is wonderful, simple to set up, yet complex enough to accomplish whatever your needs might be. Prehook knocked it out of the park here. Thanks, guys.

Camille Beckman
United States
2 months using the app
Prehook replied August 9, 2021

Hi, thanks so much for the review and sharing your experience of working with us. It has been a pleasure to work with you all to ensure that you are able to make the most of the customer data gathered from the quiz. We're excited for your continued growth with quizzes and zero-party data!

- Gen

Edited August 24, 2023

This app had been a game changer for my skincare store. Recently, I have been unable to access customer data. I have made several attempts to contact them in the last 2 months but they have not replied any of my emails. Sadly, I would have to delete the app after nearly 2 years of delivering great results.

Update
I was contacted and made aware that they had not received any of my numerous emails. The issue was promptly rectified and in addition my account has been credited with 2 months subscription. Glad I can now access of our customer data. Amazing service guys!

Ella Freda Organics
United Kingdom
Over 2 years using the app
Prehook replied September 2, 2021

Wow, thank you so much for sharing your experience with Prehook, we are thrilled to hear how it's been a game-changer for you!!

We are here for you as you continue to grow and test new quiz ideas, very excited to help you get to the next level of growth!

- Gen

August 25, 2022

Great app for online shopping! Really easy to use and customize. Gen is extremely helpful and explains the product/capabilities very clearly. Already seeing results!

SHAUNS California
United States
5 months using the app
Prehook replied August 26, 2022

Thanks so much for sharing your feedback, we're thrilled that you are finding it easy to use and customize!

- Gen