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I've used this for a year and whilst the app functionality was fine, the customer support/service has been very poor.
This app is awesome and timesaving. It integrates perfectly with the Australia Post Eparcel system and makes shipping orders very easy. Everything from packing lists, invoices, shipping labels and manifests work as advertised. I have used others but I will be staying here. Highly recommend.
Before ready to ship, I was printing the order forms, packing orders. Writing the order number on the parcel, then manually creating the labels by entering the shipping details. It was a tedious and long process, I wish I had known about to ready to ship earlier. Now I can print my order forms and labels in one go instead of doing it one by one. By doing so, I now have more time to focus on more important tasks. Their customer service is amazing. The team respond fairly quick & go above and beyond to resolve any enquiries or issues. For example, I wasn't sure how to back-log my orders that were more than 7 days old. I messaged the team and they did it all within 15 minutes. ☺️
BE CAREFUL. Ok, let’s go form the start. A very unorganized, clunky platform. The platform is also incredibly slow. Takes ages for pages load and update even when refreshed. Makes everything very confusing! The software also looks woeful.
Worst of all – horrible customer service. I tried contacting they guys by phone but rang out 5 times. Jumped on live chat and was told I need to ‘call for further assistance’! The gentleman would not (or did not offer) to call me to answer the questions I had. Considering they have their own software, it’s vitally important they provide adequate CS. Very frustrating. Absolutely no effort was made to REALLY want to help.
Ready To Ship have a long way to go if they want to be big players in their niece. Awful, dated software and sub-optimal CS. FAIL.
over 10,000 order processed through RTS and the team behind the scenes has made it easy and seamless every step of the way. BEST and most responsive customer service bar none. Actually nobody even comes close!! Choosing RTS is choosing a partner in your business journey, not just an app. Thanks Team.