The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Direct Solutions, LLC
Dylan, Is absolutely amazing....I will have very limited time and trying to make a deadline and he has always been very quick to resolve and respond. He makes sure that he handles it on the spot and doesn't provide :homework: for me to resolve on my own. He is extremely hands on and professional...great software to meet our industries requirements. Would highly recommend to anyone.
Love is an Ingredient
This is a very useful app with an owner that will take your calls and figure stuff out with you! I used it to check ID on checkout for certain products and it worked very well. I cannot wait to see what is to come.
This app has been a life savor when it comes to having a solid and working ability to check customer IDs. Not only does the app work flawlessly, the support from the app is exceptional - nearly always available to help and the updates and custom requests are constantly fulfilled. I can't thank the team enough for this amazing app!.
Best App on Shopify! If any issues, they are very responsive and will do everything they can to make sure the problem is fixed.
Y'all better get this app! Worth every penny! Protect your business!
We have used a few age verification apps for our age-restricted online vape shop and none of the other apps were even half as powerful and reliable as RealID. RealID is also the most cost-effective solution. Dylan is a pleasure to work with and is highly responsive to new feature requests. Not only does he implement new features constantly based on merchant feedback, but the features work reliably and in a way that gets the least resistance from online shoppers. I would highly recommend this app over all other age verification apps available on the Shopify App Store.
Thank you! And so happy to provide a service that brings you and your customers the value of an actual age verified purchase.
As always if you need any assistance or have a feature request you can reach me at firstname.lastname@example.org or the in-app chat.
Equis Enterprises LLC
This is is the best solution for getting KYC info! If you have products that need age verification or services that you want an extra of fraud detection, then this app will be perfect! I reached out to the developer Dylan about question and best use and he was very responsive! 5/5!
Shop On In
I just installed this app., so happy to have it. I already used it as soon as I installed it. Waiting to see what happens. But, I am grateful to have it. I will be back with updates down the road.
Thank you for the review and I'm so glad you're finding value in verifying your customer's IDs on higher risk orders.
The goal of this app is to allow you to ship orders confidently because you know the billing information on the customer's credit card matches their ID. This will eliminate chargebacks for you and allow you to fulfill more orders and keep a more revenue.
I'm happy to answer any questions you might have, you can email me at email@example.com or chat with me in the app directly. Thank you!
I needed an app to help with stopping potential fraudulent buyers. This app has helped me feel confident in some questionable customers. I took a chance early on by opting in to this brand new service. It seemed to work fine but I did run into a couple of errors early on. Fortunately the creator reached out immediately after I had emailed asking for assistance and fixed the problem. Dylan has been great to work with, always responding within a reasonable time frame if not immediately and also has customized the app to better help with my business needs. Highly recommend not only the app, but in Dylan aswell.
We use this app to help prevent fraudulent transactions by verifying the information provided with the information the customer provides checking out. There were some issues in the beginning, but like all new apps, features were added to help fix the issues. There are some bugs, but as the app grows, it will be ironed out. The developer is very communicative and responds quickly and does everything they can to solve it. He listens to suggestions and makes them a reality. This is a must have, as the other verification apps only take E-Mail, or don't have automation available to make the process easier. This is a necessity if you need to verify customers info or help to prevent fraudulent transactions.
Brothers with Glass
We just started using this app but so far the customer service has been great and the app works great and it has helped us offer a much better solution to our customers and help us reduce fraud. Just in time for the holidays. Highly recommend this app. It's hard to find an app that saves you money and helps you provide better customer service.
Thank you so much for the review. It's my pleasure to help your store reduce fraud by proving your customer's identities with biometrics.
Our goal is to increase your revenue saving otherwise risky orders that could have been saved with ID verification.
Please don't hesitate to email me for help or suggestions - firstname.lastname@example.org