Reviews (5,473)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its effectiveness in growing SMS and email lists, which boosts sales and ROI. It is particularly valued for its ability to recover abandoned carts, enhancing revenue through personalized campaigns and automations. Features like pop-ups, email capture at checkout, and tailored messaging through conditional splits are noted for increasing customer engagement. The intuitive interface and responsive customer support are also major positives, alongside a performance-based pricing model that aligns costs with recovered sales.
Refine
-
By rating
Très facile à installer et à personnaliser. j'ai hâte de voir les résultats!
So, it quickly becomes apparent that the impressive stats that Recart claim on all their promotions about how they increase sales, are a little tenuous. They count anyone that signs up for a discount code then purchases as a conversion enabled by them - as if the customer wouldn't have purchased otherwise. But in reality all they are doing is pestering customers with tacky discount codes - customers that would have purchased in any case.
Real value comes in attracting back abandoned checkouts, and unfortunately it appears that Recart are much less successful at achieving this than they would have you believe.
Since installing Recart I have actually seen a reduction in sales, which I attribute to the popup 'conversation starter' which just feels dropship-spammy, and subsequent Messenger hassling. I don't think I'll be using Recart again. The biggest con is all those conversions in their marketing copy they claim to have 'unlocked' for users of Recart, which are really just sales that would have occurred in any case. Very cheeky.
Thank you for your detailed feedback.
We are sorry that our services did not meet your expectations.
Our Abandoned Cart recovering works best with a stable subscriber base, due to Facebook messaging policies.
If you would give us another chance, we would recommend to try other Conversation Starters, and gain more subscribers as a first step.
Please let us know, if we can help with anything.
Thanks.
Best,
Recart team
Thank you Recart. Your free trial helps starup ecom owners to jump start their sales. Hope you can help many people like me.
Really helps decrease the cart abandonment rate! Messenger marketing is the future. The CTR of Messenger Messages is way higher than Emails.
This app displays fake stats. You need to catch it quick when it shows that it recovered 1 cart. Then go check the order that has the same amount spent and you can check the shopify conversions. You will see that person did not come from fb messenger.
Thank you for your feedback!
Being clear about which carts have been converted by Recart is our top priority, which is why we have an ‘all abandoned carts page’ listing each and every recovered cart including the recovery link the customer used.
If in the future you’re unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We’d be happy to provide you with additional data of the purchase to confirm the conversion’s authenticity.
good app but no give sales
i dont know if its working like other apps
From the first day I installed this app, the app did not connect with my facebook page. Got Customer Service help - replied after a few hrs - and page got connected. I played around with the app a little bit. Made some abandoned cart messages.
The next day, the app disconnected from my facebook page again. Got help, fixed it. But no abandoned carts showed up in the app, despite having a list on Shopify.
Then, the app disconnected a THIRD time - And it got fixed again. The CS was suggesting a bunch of possible reasons, like changes to my facebook security settings, antivirus, etc. None of which are applicable in my situation.
So my abandoned cart messaging system still does not work and the customer service seems to be calling me Stephanie now (who is this?) and did not fully answer my questions.
To top it off, I got daily marketing emails asking how I'm connecting with customers etc - well, I'm not, because your app is not working and none of your technicians and customer support is able to identify why.
I wonder how you get so many good reviews if you're not able to fix these fundamental issues I'm experiencing with your app?
Thank you for giving us feedback!
We're very sorry that your first experience with Recart was not the best. Please know that there was a technical issue on our side which resulted in a Facebook page connection loss and it affected more of our merchants. Once we have identified the cause of the issue, our developer team has started to fix it immediately. We're sorry that you were one of the merchants who had to experience this.
We sent you an email addressing your abandoned cart issue, please get back to us and we'll help fix this issue as soon as possible!
Nao presta, péssimo nao cumpre o que promete
Thank you for your feedback! :)
Let us know if you'd like to give Recart another try and we'll help you set it up to run at maximum efficiency! Also you'll have 7+21 free trial days to see if Recart suits your needs this way. ;)
belle application serviable et facile à utiliser.
good app but i haven't seen any changes on my store since i started using it