Overall rating Based on 5600 reviews
All reviews
CandiCoco
Love the app. Customer support is super helpful as well! Definitely recommend the app to anyone looking for a solution to recover abandoned carts.
Developer reply
Thanks so much for your kind words! :)
We're always happy to help, so please don't hesitate to get back to us if anything else comes up.
Viva Albatross
I have been used the app more than 6 month. That's very good messenger marketing. Super support can help you any issues in the app. Recommended!
Developer reply
Thanks a lot for your kind words! Your feedback means a lot to us.
We're always happy to help, so please don't hesitate to get back to us if anything else comes up. :)
Beaulity
Very easy-to-use app that saves a lot of abandoned shopping carts.Hope to develop more functions.come on.
Developer reply
Thank you very much for giving us feedback!
We've also released several additional features to combat other major issues, such as discount abandonment. We'd highly recommend browsing our blog: blog.recart.com, where you can learn about our latest technologies and implement them as soon as they are released. :)
Human Fashionable
I do not doubt about Recart potential,but my focus right now is my website performance.I'll be back.
Developer reply
Thanks a lot for your feedback, it helps a lot!
We've reached out to you regarding your site's performance, because (due to our scripts loading asynchronously) we should no have any slowing effect on your site.
Our Customer Success team would love to help you investigate how to optimise your site's loading speed while not giving up the important marketing elements on your page.
We're looking forward to hearing from you.
Kindest Regards,
The Recart Customer Success team
Jest Paint Store
Easy to use if their on-boarding team helps you out. Very fast support when needed. Not sure yet if all revenue that they claim to be earned through their app is really thanks to their app, but I am sure their app helps.
Developer reply
Thank you very much for your review, we were happy to help you. :)
Regarding your concern about the revenue, please know that a sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours.
In certain cases, when sending Facebook Messenger Campaigns, Facebook will not provide us information about whether the recipient opened the message. In these cases, the 72-hour conversion window will be open when the user received the message.
Keep up the good work, and whenever you have a question, don't hesitate to contact us again!
BEASTGRIP CO
Great app! Messenger Marketing works and we are constantly getting sales from it. Support is also incredible, we definitely recommend it!
Developer reply
Hi there,
Thanks a lot for your kind words! It means a lot to the team.
Please don't hesitate to get back in touch with us if you need a hand with anything at all. Our team would love to help out.
Best wishes,
Recart's Customer Success Team
Flaskmania
Just started using this app so I can't say much however what I can say is the widgets are very optimized and don't slow down my website. Had a small issue but the support team helped me out in no time. 5 stars!
Developer reply
Thanks for the review!
We'd love to hear what your experiences have been like in the last couple of days. Maybe we could also help you with further optimising your setup.
Feel free to get back in touch with us via the in-app chat and we'd be happy to help out.
Regards,
Recart Customer Success Team
Trindal.store
The team support is amazing. The app Works really good. I recomend this app. Thanks to team of Recart.
Developer reply
Thanks so much for your kind words!
We're always happy to help, so please don't hesitate to get back to us if anything else comes up.
Best wishes,
Recart Customer Success Team
Kneele
From the first day I installed this app, the app did not connect with my facebook page. Got Customer Service help - replied after a few hrs - and page got connected. I played around with the app a little bit. Made some abandoned cart messages.
The next day, the app disconnected from my facebook page again. Got help, fixed it. But no abandoned carts showed up in the app, despite having a list on Shopify.
Then, the app disconnected a THIRD time - And it got fixed again. The CS was suggesting a bunch of possible reasons, like changes to my facebook security settings, antivirus, etc. None of which are applicable in my situation.
So my abandoned cart messaging system still does not work and the customer service seems to be calling me Stephanie now (who is this?) and did not fully answer my questions.
To top it off, I got daily marketing emails asking how I'm connecting with customers etc - well, I'm not, because your app is not working and none of your technicians and customer support is able to identify why.
I wonder how you get so many good reviews if you're not able to fix these fundamental issues I'm experiencing with your app?
Developer reply
Thank you for giving us feedback!
We're very sorry that your first experience with Recart was not the best. Please know that there was a technical issue on our side which resulted in a Facebook page connection loss and it affected more of our merchants. Once we have identified the cause of the issue, our developer team has started to fix it immediately. We're sorry that you were one of the merchants who had to experience this.
We sent you an email addressing your abandoned cart issue, please get back to us and we'll help fix this issue as soon as possible!
LittleEmarket
Thank very much!!!! this application is really useful to increase its turnover. I highly recommend it.
Developer reply
Thanks a lot for your kind words! Your feedback means a lot to us.
Keep up the good work and do let us know if you need a hand with anything at all.
Best Wishes,
Recart Support Team