Reviews (5,474)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effectiveness in growing SMS and email lists, which boosts sales and ROI. It is particularly valued for its ability to recover abandoned carts, enhancing revenue through personalized campaigns and automations. Features like pop-ups, email capture at checkout, and tailored messaging through conditional splits are noted for increasing customer engagement. The intuitive interface and responsive customer support are also major positives, alongside a performance-based pricing model that aligns costs with recovered sales.

January 6, 2018

Just getting started and already love it!

Veritas Fit
United States
3 days using the app
April 14, 2018

Amazing product. Best converting product. Best part is that they only charge you if you make sales from their app getting you abandon cart customers. Very good strategy.

Love Sick Monkey
Canada
About 4 hours using the app
October 29, 2018

I LIKE THIS APP A LOT! ALL OF YOU HAVE TO START USING IT BECAUSE OF THE EASE OF USE. I WILL KEEP ON USING IT FOR A WHILE IN ORDER TO SEE MORE RESULTS

Intrepida Fashion
United States
About 4 hours using the app
May 22, 2018

This is by far the best free app on shopify apps store!1 Every store must have this!

Anti Theft Smart Wallet
United States
About 4 hours using the app
August 20, 2018

I can not understand why they could get 5 stars.

All campaigns 'email sender address is StoreName@ghostmonitormail.com

And this cause all emails just went to the Spam folder.

Btw, they said you cannot edit this email address.

https://help.recart.com/email-campaigns/can-i-change-the-sender-email-address

Noboring
United States
4 days using the app
Recart replied March 21, 2019

Thank you for your feedback, we really appreciate it! :)

At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service.

However, you can always change your reply-to email address in your Settings - My Store - Email settings.

We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.

Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL.

However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.

Our average spam rate is 0,01%, so only a very few email goes to spam.

In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.

Edited March 19, 2018

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Chineese Market
India
4 days using the app
Recart replied March 21, 2019

Thank you for your feedback! :)

November 14, 2017

Absolutely dreadful app. Never worked on the theme I had and there customer support team took on average 4 days to respond to any question for me to conclude with removing the app due to no help at all. I would not use this ever again.

Gb Ifdc
Ireland
4 days using the app
Recart replied March 29, 2019

Thank you for your review!

We are very sorry that you had a negative experience with Recart.

Even though our support team is not available 24/7, we always do our best to respond as soon as possible.

If you'd like to give Recart another try with our team's help, please feel free to get in touch anytime :)

Edited February 8, 2017

** updated** Apparently the people at Recart don't like negative reviews. I received an email in less than 5 minutes after posting the last review.

Please understand, if you have an issue and talk with them via the chat option, the customer service reps do not communicate with each other. This leaves for one employee to email me passively aggressively accusing me of lying about the last review.

I have no idea if this is actually working. The emails sent don't correspond to the list of abandoned checkouts on shopify.

Customer service didn't even know or have answers, said they would get back to me in a couple hours, to no avail.

Infamous Vapes
United States
4 days using the app
Recart replied March 29, 2019

Thank you for your review, we appreciate it!

We are sorry that you had a negative experience with Recart.

Even though our support team is not available 24/7, we always do our best to respond as soon as possible.

We advise you to turn off the Shopify abandoned checkout notification, this way you'll prevent sending out doubled campaigns.

In comparison to Shopify, beside the checkout, Recart captures emails for abandoned carts from several sources, including other popup plugins, like Privy, Wheelio, OptiMonk and so on. In addition, Recart captures emails from conventional newsletter subscription forms and the checkout page as well.

If you need any assistance with your account, please don't hesitate to contact us, we are more than happy to help. :)

November 1, 2018

Everything looks good, just that facebook changed terms of service and messenger cannot be checked by default..
So in that way, the price of app is a bit high
Next thing is that if you cancel your subscription, you cannot export your messenger list outside

But the way app is builded everything works

Tampereco
United States
3 days using the app
January 13, 2018

Nice App i would recommend it to friends

Jewelrymim
United States
About 3 hours using the app