Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining post-purchase processes and boosting customer engagement. They highlight its user-friendly interface, customization options, and smooth integration with Shopify. The app's ability to offer upsells and cross-sells post-purchase, reportedly increasing Average Order Value (AOV) and sales from day one, is a standout feature. Merchants also value the insightful analytics provided. The customer service, especially team members like Lee-Ann, Alex, Anastasia, Ash, and Blessing, is commended for their prompt and helpful assistance. The app is easy to set up and has been described as a game-changer for increasing gross revenue from the first day.

November 27, 2023

Love it. Real results.

Blockchain Mint
United States
3 months using the app
ReConvert šŸ’µ replied December 31, 2023

Thank you for your review šŸ™ Wish you neven more sales.

November 13, 2023

This is the absolute BEST app that I've seen yet. I wouldn't be where I'm at if it weren't for Re-Convert. AWESOME!!!

Lori's Bootique
United States
About 2 months using the app
ReConvert šŸ’µ replied November 27, 2023

Thank you for your amazing review and feedbackšŸ™
Our support team is always ready to help šŸ˜Ž

December 27, 2023

Great customer support

4PawsBracelets
United States
26 days using the app
ReConvert šŸ’µ replied December 28, 2023

Thank you for your amazing review and great feedbackšŸ™
Our support team is always ready to help šŸ˜Ž

November 17, 2023

Really nice app. Generous trial period and pricing. Pleasant support. Definitely a must have.

Zentavi
India
27 days using the app
ReConvert šŸ’µ replied November 27, 2023

Thank you for your amazing review and feedbackšŸ™
Our support team is always ready to help šŸ˜Ž

October 8, 2023

These guys are a must and I have 8-10 stores making very good ROI off them. Customer care is 10/10 (rare these days), they make it easy. I am not a beginner, but when I was they took care of me and increased my AOV 20-30%. I'd just do it unless you're all think no do. Get it on now.

Castify
Australia
3 months using the app
ReConvert šŸ’µ replied October 9, 2023

We're delighted to hear about your positive experience! Providing excellent customer service is a top priority for us,. Thank you for taking the time to share your feedback

December 22, 2023

Ich hatte zu Beginn nicht das Wissen, die App selbst einzurichten aber der Support war da sehr hinterher. Wenn Sie als Support "Anastasia" sehen, sind Sie soweit auf dem besten Weg!

Winterzone
Germany
Over 1 year using the app
ReConvert šŸ’µ replied December 31, 2023

Vielen Dank fĆ¼r Ihr Feedback! Wir freuen uns, dass Sie mit der ReConvert-App zufrieden sind.

Wir verstehen, dass es schwierig sein kann, eine neue App einzurichten, wenn man nicht Ć¼ber die entsprechenden Kenntnisse verfĆ¼gt. Wir sind bestrebt, unseren Kunden den bestmƶglichen Support zu bieten, und wir arbeiten daran, unsere Dokumentation und Schulungsmaterialien zu verbessern.

December 1, 2023

Ash quickly helped me get set up, thank you very much! The app is great.

Red Dot Laser Engraving
United States
About 21 hours using the app
ReConvert šŸ’µ replied December 13, 2023

We're so happy to hear that Ash was able to help you get set up quickly and that you're enjoying the app!
Your positive feedback is incredibly motivating for our team. We're proud of his commitment to providing excellent customer service and ensuring a seamless onboarding experience for our users.

Thank you for choosing us and for taking the time to share your positive experience. We're committed to continuous improvement and providing you with the best possible service and support.

Sincerely,
ReConvert Team

January 31, 2024

Super Support!

Anastasia konnte mir schnell weiterhelfen.

UncleBrand
Austria
About 2 months using the app
October 4, 2023

GREAT HELP from Alex, helped me located where's the extra discount and make the upsell journey wholesome and get rid of the cold upsell feeling for our customer :)

Functional Food Club
Malaysia
Over 1 year using the app
ReConvert šŸ’µ replied October 9, 2023

Thank you for your wonderful review and feedbackšŸ™
We are glad to hear that Alex was able to help you!
Our support team is always ready to help 24/7šŸ˜Ž
Wishing you all the success and many sales!

October 16, 2023

I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.

Sensory Surroundings Limited
United Kingdom
Over 1 year using the app
ReConvert šŸ’µ replied March 3, 2024

Hi there

I'm sorry to hear you feel disappointed with the ReConvert app.

The app charges according to its installation on the store. If it's not installed, it won't charge, if it's installed it will. Much like a Cable TV Subscription that will charge every month regardless if it was watched or not.

It's a shame to see you go and I can assure you that this is not our typical customer experience.

I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.

Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you and look at your account/billing issue too.

In the meantime, we'd appreciate it if you updated your review.

Jordan | Customer Success Manager