Reviews (412)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, versatile subscription models, and exceptional customer support. They appreciate the smooth integration that enhances subscription management and supports global operations with features like multi-currency support and free shipping options. Customer support, particularly from team members like Sinchain and Sweta, is frequently praised for being responsive and helpful.

Edited October 13, 2022

So far it's been great, the setting up has been really straight forward with help from the customer support. I'm looking forward to using it live.

Ultility.
United Kingdom
2 days using the app
April 5, 2023

Does what it says and the support team is super friendly.
The app integrated in to my custom website design like it was meant to be there.

LOVE IT
Thanks

Leaseplan
United Kingdom
2 days using the app
April 5, 2023

We switched from Recharge to Recurpay a couple weeks ago. So far everything is working as expected. We had some hiccups in the transfer due to issues on the Recharge side, but Recurpay did a great job of handling everything. The chat support is fantastic. They reply promptly and the agents either know the answers or can get them very quickly.

I'm giving 4 stars because I would like the ability to sort subscriptions by next order date, as this helps us with planning.

It's also is a challenge that we can't update payment information or create new orders and enter payment manually within Recurpay as we could in Recharge. I understand this is because of how payments are processed, but it does create a roadblock for us when helping our customers.

All in all, it's much better and cleaner than Recharge as it doesn't create duplicate listings and, so far, it always functions as intended without a bunch of random glitches.

Mount Mansfield Maple Products
United States
About 2 months using the app
February 24, 2023

All because of their customer care. I have never had chat sessions that were so helpful. Sinchain was amazing and so informative during my onboarding! I had every question answered in minutes in extremely easy-to-understand directions. I'm super impressed and look forward to working with Sinchain and Recurpay toward a successful endeavor! Thank you Sinchain!

Sonoma Lavender
United States
1 day using the app
January 25, 2023

This app is super user friendly and the customer support is AMAZING! Sinchain helped me get my subscription plans up and running in no time! I highly reccommend this app!

Laughing Cat Fibers
United States
1 day using the app
Edited January 11, 2023

So far, a seamless integration. Online support/help/answers is instant for us (UK based), and we have loaded the app, and were ready to sell subscriptions in a matter of minutes. Now our customers can set up weekly/monthly/quarterly and annual subscriptions on check-out. RecurPay does the rest - all via our shop.

Firetree Chocolate Limited
United Kingdom
1 day using the app
Edited November 20, 2024

Great support. Sinchain is always fast in replying and very helpful. They tailor recurpay to my needs.

Panta Club
Belgium
About 1 month using the app
March 11, 2023

The app itself has a nice interface, handles subscriptions effortlessly, and plays well with Shopify. The customer service is absolutely AMAZING! Definitely give this app a try!

Mediterranean Movement
United States
1 day using the app
October 28, 2022

Really great service. Very kind and understanding. Great meme game. Very happy overall. Sounds like you have a great team!

Mejuicer
United Kingdom
About 24 hours using the app
June 20, 2023

Very helpful team in assisting with my product issues. Their team was responsive to my every queries

Berkeley Farm
United States
About 24 hours using the app