Referral Candy & Affiliate
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Reviews (1,458)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for transforming satisfied customers into active promoters, notably increasing repeat and new customer purchases. It features seamless Shopify integration, an intuitive dashboard, and automated referral processes that are easy to manage. Customization options and Klaviyo compatibility enhance email marketing strategies. The app is reliable, with a responsive customer support team that is eager to assist with any issues.
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ReferralCandy has been a game-changer for our store. We use it to run both our referral and affiliate programs, and it’s made the entire process incredibly easy to set up and manage. The integration with Shopify is seamless, the dashboard is intuitive, and the automation saves us a ton of time.
What really stands out is how simple it is for customers to share and for us to track rewards accurately. It’s helped us turn happy customers into real advocates for our brand, and the results have been very consistent.
Highly recommend ReferralCandy to any e-commerce brand looking to grow through word-of-mouth and affiliates without adding complexity to their tech stack.
Thank you for taking the time to share such detailed feedback! I’m really happy to hear how ReferralCandy has helped streamline both your referral and affiliate programs. It’s great knowing the setup, automation, and tracking are working well for you, and even better that your customers are becoming strong advocates for your brand. Always here if you need anything along the way.
- Roj :)
To all Shopify merchants, please be extremely cautious before installing the ReferralCandy app. Make sure you review every detail carefully so you fully understand how their service works. Once the ReferralCandy app is installed, they automatically consider your account enrolled and will charge you USD $29—even if you never used any of their services.
Even after uninstalling the app from your Shopify store, they do not treat the uninstall as a cancellation of service. They continue to charge your account without verifying whether you are satisfied with their service or whether you used it at all. The charge appears suddenly through Shopify, and they refuse to issue refunds.
To make things worse, Shopify does not get involved in fund‑related issues when the charge comes from an app provider. If the app provider refuses to refund you, there is nowhere to seek help or resolution. This creates an extremely unfair and stressful experience for small merchants like us, and it has been deeply disappointing.
Hi there, I'm sorry to hear about your experience. We'd like to look into this and see what we can do. Please expect to hear from us very soon. - Jaime R.
Good app, we get a ton of referral orders on the platform, and just engaged the Affiliate. Jovan crushed it for customer service.
Really appreciate the shoutout. I’m glad I could help, and it’s great to hear you’re getting strong results from both referrals and affiliates. Always here if you need a hand with anything.
- Jovan
Really responsive support. Had issues with Tremendous integration, but got patient support to get it working. Thanks!
Thanks for sharing this! I’m glad we were able to work through the Tremendous integration together and get everything running properly. Don’t hesitate to reach out if anything else comes up.
- Riz
Setup was easy, and support was great!
Thank you so much for this feedback. Please do reach out anytime you need assistance. :)
- Riz
This is a very useful plugin with comprehensive functions. I would like to particularly praise the customer service representative Charlie. He is extremely considerate and has provided me with a lot of assistance.
Thank you so much for the kind words! I’m really glad I could help and that you’re finding the plugin useful. I truly appreciate you taking the time to share your experience, feel free to reach out anytime you need assistance.
- Charlie
Customer support was very clear, fast, polite and most of all, helpful!
Thank you for the great feedback! We’re happy to hear our support was clear, fast, and helpful. Don’t hesitate to reach out if you need anything, we’re always here to help.
- Jon
Roj was so incredibly helpful in answering questions I had. Great app and brilliant support! Highly recommend
I really appreciate the feedback! Happy I could help answer your questions and make things easier for you. Thanks for the recommendation!
- Roj
Had some concerns setting up - some things were simple, others a litttle more challenging, but Jessa at support was amazing at supporting me through issues I was having and happy to say we've got things live now!
Thank you for taking the time to share this! I’m happy I could help guide you through the setup, even the trickier parts. Great to hear everything is live now. Please feel free to reach out anytime you need support.
- Jessa
I really appreciate the help from Jon on the support team — he sat down with me for over an hour and a half to figure out a workaround for something that the app normally isn’t designed to do. He went above and beyond to make sure everything worked the way I needed it to. Very patient, very helpful, and overall a great experience. The app works great once it’s set up properly. Highly recommend!
Wow, thank you so much for the thoughtful review! I’m really glad we were able to work through the setup together and get everything running the way you needed. I appreciate your patience during the process, it was a pleasure helping out. Happy to hear you’re enjoying the app now that it’s all set up.
- Jon