The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I had an issue with installing code for the app so I reached out to Mardie who replied immediately. She was very friendly and helpful and had my issue solved in no time. Thanks Mardie, much appreciaed.
Many thanks again for the review and please feel free to write to us if there is anything else. - Mardie
Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.
Hey there, thanks for bringing this up. What you described does seem problematic. Let me get with my team to see how we can get this sorted. Please standby, we will be reaching out soon!
Hi again, we completed our review of the concern you raised and found that a problem with how your store integrated with ReferralCandy caused the duplicates in question. We can help you correct this. I've sent you an email with more details and would love to get on call to get everything sorted. Meantime, a refund is on it's way. I apologize for the experience and hopefully you can give us another try. - Derek
Upper Park Disc Golf
Katherine was incredibly helpful and patient with my endless questions! She reviewed the integration with our Shopify store and confirmed that I had set up our first referral program correctly and had some great tips for things to add. Thank you so much!
Thanks for your kind review! I'll be sure to let Katherine know! - Tom
Ich habe die APP reaktivieren müssen und über den Chat-Support sehr gute und schnelle Hilfe von JC bekommen. Er hat klar und eindeutig mir die notwendigen Schritte erklärt und somit in wenigen Minuten das Problem gelöst. Super. Weiter so.
Thank you for your kind words. JC will be delighted to hear it! - Tom
Raw Beauty Lab
I was having some issues with how the referral rewards were processed with recharge and reached out to Referral candy to help. Madrie was super helpful in explaining how things worked and really patient while I tried to implement the things she suggested! Amazing customer service! Thank you Madrie!
Thank you for your kind words! If you need assistance, just let us know. - Mardie
Straightforward and easy to set up, working for us straight away. Any queries the support is great, Benz was especially helpful with quite a few questions we had!
Thanks so much! We're glad to be of service! - Benz
Hannah was very helpful and patient to answer my questions and helped solve problems. We are looking forward to using this app more in the near future.
We're glad Hannah was able to help! - Tom
The customer service is very good, and Dwight is patient to answer my questions and help us deal with them
Thank you for five stars! Reach out any time! - Dwight
The app was really easy to integrate and the support team were really helpful. The options for the type of referral I could do were good. Great App.
Thank you very much for the awesome review! If you have any concerns, just let us know - JC
This app is very easy to use. As the site promise you can be running a Referral program in no time. Good customer service that is appreciated.
We're glad to hear you liked our app and the support! Reach out any time! - Derek