Reviews (2,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective referral program management, noting its user-friendly interface and robust features like customizable HTML and CSS. They appreciate its seamless integration with platforms like Shopify and Klaviyo and commend the exceptional customer support for its responsiveness and helpfulness.

March 13, 2024

Worked with Innah on getting our shopify store reconnected to our referral candy account and she was always following up and reached out to their engineers and got an answer for us almost immediately. This team is amazing and they will follow up with you to make sure you have a solution in place before moving on. Amazing! Thank you Innah!

Farm Field Table
United States
Over 1 year using the app
ReferralCandy replied March 15, 2024

That's wonderful feedback! We're committed to ensuring your satisfaction, so if you need any further assistance, feel free to reach out. Thank you!
- Innah

May 9, 2024

Irene is super helpful and fast! Thank you :)

Comfy Koalas
Australia
About 3 years using the app
ReferralCandy replied May 10, 2024

My pleasure! Thanks for writing a review and reach out anytime you need help.
- Irene

April 22, 2024

Still diving into Referral Candy so can't speak on the app yet 100% but so far customer service has been great working with Jessa!

Favor
United States
5 months using the app
ReferralCandy replied April 24, 2024

Thank you for this review, I super appreciate it. Please feel free to reach out anytime you need assistance. :)
- Jessa

April 13, 2024

Katherine provided excellent support with an outstanding level of technical quality and solution insight. We are confident our business will highly benefit from the solution based on the support provided by Katherine. I would highly rate the product and especially highlight the support provided by the agent both in terms of quality and response time.

Medskin Beauty
Norway
About 2 months using the app
ReferralCandy replied April 15, 2024

Thank you so much for your kind words and positive feedback on the support I provided. I'm thrilled to hear that you found the technical assistance and solution insight valuable for your business needs. Please feel free to reach out if you have any further questions or need additional assistance in the future.
- Katherine

May 10, 2024

Got great support from Irene who made sure my errand was solved quickly and efficiently. 10/10 would recommend.

Kavall SE
Sweden
18 days using the app
ReferralCandy replied May 13, 2024

That's what we do best! :)
Thanks for taking the time to write a review and reach out anytime you need help.
- Irene

March 27, 2024

Had a really great customer experience with Jessa. She was really prompt with her responses as well as help me solve my issue very quicky. Super impressed!

The Butcher Shoppe
Canada
Almost 3 years using the app
ReferralCandy replied March 29, 2024

Thanks for this amazing feedback! I'm glad to have assisted you with your concerns. Let us know anytime you need help. :)
- Jessa

December 15, 2023

Seamless functionality, very minimal work required on our ends after the funnels are all set up. Great customer support with quick response times and helpful insights. Would recommend this to anyone looking to turn their fans into advocates.

Tersano Inc. (US)
Canada
Over 1 year using the app
ReferralCandy replied December 21, 2023

This is awesome! Thank you very much for writing us an incredible feedback. Appreciate it!
- Jon

February 13, 2024

Kind of frustrating that there aren't tutorials to walk me through what I was trying to do, but Katherine took the time to help me out! I'm excited to see how the app can perform now that Katherine helped me to get the settings right. Thank you!!

Kursiv Organics
United States
7 months using the app
ReferralCandy replied February 15, 2024

We're also excited to see great results on your referral campaign. Thanks again for your patience and for writing a review. :)
- Katherine

March 22, 2024

I had a very small issue while setting up the domains for our emails that will be sent to our customers (it was about the account's password not being set up correctly), during the entire process i was assisted by Innah who helped and guided me through this process, always being very attentive and answering quickly, this review is not much about the services since we installed the app today and still have to review how useful it might be but instead about the assistance provided by ReferralCandy's customer service support, which we at TicoTopia are more than happy to have, we truly hope that all of our future interactions will be as smooth and satisfactory as it was with Innah, thank you!

TicoTopia
United States
13 days using the app
ReferralCandy replied March 25, 2024

Thank you so much for sharing your experience. Excellent customer service can truly make a difference. I'm glad to hear that you're off to a positive start with ReferralCandy, and I hope that your future interactions continue to be smooth and satisfactory. If you have any further questions or need assistance, feel free to reach out anytime. :)
- Innah

Edited January 23, 2024

Excellent app. And Riz provides first-class support. If you are lucky enough to get any true influencers on your site, this program can really explode your sales! Once set up, it's essentially on auto-pilot. Easy to maintain. That's a huge plus, as many apps require maintenance and supervision.

PETCODE PAWS
United States
Over 1 year using the app
ReferralCandy replied December 8, 2023

I also had a great time assisting you! Thank you so much again for writing this review. - Katherine