Reviews (2,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.

November 29, 2023

We've just started using with ReferralCandy. Their support team has been really responsive, helpful and thorough. I feel like they really want to help answer my questions and assist with my issues, rather than just treating me as a number. We're really happy with the responses we got. Thanks JC!

Restore
Australia
5 months using the app
ReferralCandy replied December 1, 2023

Yes, customer satisfaction and resolution is our top priority. I'm glad to have assisted you today. Thanks again for this review. :)
- JC

April 17, 2024

Easy to use and the support staff are super helpful, I contacted Jessa today and she was back to me within 2 minutes with a solution to my problem!

All About Kombucha
Ireland
9 days using the app
ReferralCandy replied April 19, 2024

Thank you so much for your kind feedback! We're thrilled to hear that you found our platform easy to use. We're dedicated to ensuring our users have a smooth experience, so it's great to know that we could assist you quickly. :)
- Jessa

November 21, 2023

Their customer service Ines is a very gentle and excellent good people, she helped me a lot, not only patiently reply to me but also very attentive to help me solve the problem, I really like her!

coofandy
Hong Kong SAR
8 months using the app
ReferralCandy replied November 27, 2023

Thank you so much and it was a pleasure to have assisted you today. :)
- Ines

February 6, 2024

JC was extremely helpful and was able to process my request in no time. Thank you for your great service!

Ancient India
United States
11 months using the app
ReferralCandy replied February 9, 2024

Thank you as well for writing this review, appreciate it!
- JC

March 13, 2024

Lorraine was great she was able to help me with my request in a short time. She is very friendly and professional.

Thank you so, much!

ArtsKoreanMan
United States
6 months using the app
ReferralCandy replied March 15, 2024

That's fantastic to hear! This definitely made my day. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. :)
- Lorraine

April 3, 2024

Great app, nothing exists like it. Katherine was very helpful in sorting out the issues we came across. Thank you

Naturally Collagen UK
United Kingdom
3 months using the app
ReferralCandy replied April 12, 2024

It's what we do best! :) Again, thanks for this great feedback.
- Katherine

March 11, 2024

Many questions are answered and JC answers most questions. We are thankful for all your help. But some are still under investigation with uncertain results. Hope the app can be better and better for use in the future.

Moonkie
Hong Kong SAR
24 days using the app
ReferralCandy replied March 13, 2024

Thank you so much as well for your patience on the concerns we have fixed together. :)
- JC

November 14, 2023

A big thank you to Ines, who answered all my questions quickly and clearly! Now all I have to do is launch my campaign!

Odin's Hall
United States
4 months using the app
ReferralCandy replied November 16, 2023

You are very welcome, and thanks again for this feedback. We're hoping for the best on your referral campaign.
- Ines

December 28, 2023

Katherine was extremely helpful and was able to process my request in no time. Thank you for your great service!

Jobalots Europe
United Kingdom
9 months using the app
ReferralCandy replied January 16, 2024

It was a great pleasure assisting you with your concerns, and thanks as well for this review. I really appreciate it. :)
- Katherine

December 19, 2023

JC was and still is very helpful in helping us setting up everything. Looking forward to see how it all works.

audette
France
5 months using the app
ReferralCandy replied December 21, 2023

I had a great time talking to you and helping you out with your concerns! Happy holidays! :)
- JC