Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
May 2, 2023

Katherine has been super helpful and responsive! Very grateful to have had her help which made the overall experience much better.

Bark Potty
United States
Time spent using app: Over 3 years
ReferralCandy replied May 4, 2023

We're always here to help our merchants. I'm so glad that I was able to help you out today.
- Karen

May 2, 2023

The customer service is fantastic, very quick and efficient. I know that we can count on their help in the slightest problem. Thank you JC, your help has been highly appreciated

Purvival
Switzerland
Time spent using app: 5 days
ReferralCandy replied May 4, 2023

I also apprecitae your kind words and it was my pleasure assisting you with your concerns.
- JC

May 1, 2023

Dowloaded the app to my shopify store and within minutes I had JC (one of the customer service reps) send me a message to see if I needed help with anything. I said no thanks however he asked if I wanted to go through the setup process now, which I was actually going to procrastinate and put off! I decided to give it a crack because JC seemed keen to assist and with his help, I was able to get my first rewards/referral program setup within 20 minutes. Thanks so much for all your help JC, you're a legend mate!

NURSELY
Australia
Time spent using app: About 1 hour
ReferralCandy replied May 4, 2023

Thanks as well for taking the time to talk to me today. Please do not hesitate to reach out anytime. :)
- JC

April 28, 2023

Quick response from JC. Looking forward to completing the set up process. My question was answered in a timely manner. Much appreciated. Thanks JC!

RESPIT
United States
Time spent using app: 1 day
ReferralCandy replied May 4, 2023

We're also looking forward to seeing how you run your referral campaign to success! Thanks so much for this review as well.
- JC

April 28, 2023

Its a Great tool for referrals and targeting new audiences and customers ,helped our store a lot ! Also great customer support !!

Ikarian Diet Clinics
Greece
Time spent using app: 2 months
ReferralCandy replied May 4, 2023

Thank you so much for writing a review. I truly appreciate it! :)
- Innah

April 21, 2023

Good application! Handy to be able to give cashback and not just a coupon. If there are any questions, customer service is quick and clear. We had questions about making the widget visible on one of our pages, and JC helped us a lot

Reset Lifestyle Products
Netherlands
Time spent using app: 4 months
ReferralCandy replied April 27, 2023

We always strive to provide the best service to our customers and we're so glad that you appreciate it. Let us know anytime you need help. :)
- JC

April 19, 2023

The app has some quirks and user interface issues that caused me to reach out to support, but Katherine was able to help me diagnose and resolve the problems.

Barista Underground
United States
Time spent using app: 20 days
ReferralCandy replied April 27, 2023

It was a pleasure assisting you with your concerns, and thank you for this review. :)
- Katherine

April 14, 2023

The app has very good customer service. And You can use it easily.Just gogogogogogogogogogogogogogo

AGM Mobile Official Store
Hong Kong SAR
Time spent using app: About 1 year
ReferralCandy replied April 14, 2023

It was so nice to meet and assist you today. Thanks also for writing a review. :)
- JC

April 13, 2023

Jon is always helpful and prompt with his replies.

Art 'N Glow
United States
Time spent using app: Almost 7 years
ReferralCandy replied April 13, 2023

I appreciate the review! Just hit me up whenever you have questions. I got you! - Jon

April 13, 2023

JC was very helpful today, clearly explaining all the features of the app. The app itself haven't tested properly yet

ANOESES
United States
Time spent using app: 3 months
ReferralCandy replied April 13, 2023

Thanks for the review! Just let me know if you need assistance! - jC