Referral Candy & Affiliate , 2,134 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, seamless integration with platforms, and its ability to enhance referral programs and sales. They value the automation features, customization options, and multi-campaign handling. The customer support team is praised for their responsiveness and proactive approach, with the live chat feature noted for quick and effective problem-solving. Some merchants report significant revenue increases due to the app, and the multi-language support is also appreciated.
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We are setting up our referral program with referral candy and had a few clarifying questions before we launched it. Cris from support was very helpful in answering all our questions and we're excited to see how this new program works for our business!
Thank you for the positive review! It was a pleasure answering your questions - Cris
Great app and amazing support from their team! Pretty easy to install and set up despite how complex the functionality is.
Thank you for your kind words! We appreciate the review.
Early days so can't say much about the app itself, but got great support from Lorraine on the account services team.
Thank you for your kind review! Feel free to reach out if you need any help. - Lorraine G.
Derek was super helpful on online support! He answered questions quickly and comprehensively. Thank you!
We just signed up for ReferralCandy, and I was asked to take over the program without having been a part of the discovery. I contacted support via the chat and delt with Jessa and Ines a few times. Each time they were both was SO HELPFUL and answered my questions and helped me get a resolution very fast. I appreciate the amazing customer service!!
Thank you! We appreciate your review! It was a pleasure speaking with you! And of course, please feel free to reach out any time you need assistance!- Jessa and Ines
Tippy was very helpful in getting us started with Referral Candy! He was there every step of the way, and was much appreciated. He immediately booked me into a call with him and walked me through the app. Looking forward to him helping us out in the future.
Tippy is the best, great customer Service! He helped me a lot building CandyReferral into the website!
Benz was so HELPFUL, knowledgeable, patient & resolved my problem very quickly!!!! If it wasn't for her I wouldn't have been able to use this app properly & now I finally have it working thanks to her. She is a superstar & great customer service, communication skills!
A bit limited in terms of functionality (can't automatically apply credits to a subscription, no single-use codes for friends, not much flexibility in terms of email campaign UI) but really great support team - we spoke with Tom who was super comprehensive in terms of providing answers. Will fulfil your basic needs for referrals.
"Hi Marco, we're aware of some of these issues arising from third party integrations. We've reached out to offer alternatives and suggestions to offer a better experience. Thank you for your review, and for your kind words for Tom, I will let him know. -- Bryan B.
Just installed ReferralCandy. Pretty easy so far and the customer support chat feature is amazing. Derek was so helpful and tried his best to provide as many resources as he could find. Only critique is that there is limited customization ability (e.g., I can't change the color of the font) but that is outside of Derek's control. 5 stars to customer support, 4 stars for customization capabilities.