Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,175)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective referral program management, noting its user-friendly interface and robust features like customizable HTML and CSS. They appreciate its seamless integration with platforms like Shopify and Klaviyo and commend the exceptional customer support for its responsiveness and helpfulness.

March 15, 2019

Jon from customer support is great. He showed his availability for my "customized needs" as I need the campaign to pause sometimes.

Jouque
Portugal
2 days using the app
October 2, 2020

Thanks to Derek setting up the App was really easy and all our concerned were taken seriously and taken care of asap. We look forward to getting started!

Maison Baum
Germany
About 1 month using the app
May 22, 2018

Karen is very helpful with our referral questions and issues

Airdaughters
United States
2 months using the app
October 6, 2022

I am new to the platform, still learning and evaluating the ROI but . Great support. Reached out to Katherine and she helped me fix exactly what I needed SUPER quick!!

The Woods Maine
United States
2 days using the app
ReferralCandy replied October 26, 2022

Thanks for the review! I appreciate it! Let me know when something comes up; I'm always here to help! - Katherine

November 29, 2019

I am migrating from a different ecommerce platform and looking to bring over my existing referral data. I haven't used Referral Candy yet but I had a chat with Derek from their team and he was very helpful and answered all our questions. I will now look into moving forward with Referral Candy and integrating with "Loyalty, Rewards & Referrals by S Loyalty"

DEV-LAL
Canada
2 days using the app
July 14, 2020

One of the best apps from the store! The staff is very nice and helpful, answers within minutes. I give it a 5 star +!!

bioverde-farma
Romania
2 days using the app
October 27, 2020

So far so good.
Jon Dolor was a great help when troubleshooting - took a little while to figure out the problem BUT once we got to the bottom of it he kept checking in again.

Bridge Road Brewers
Australia
2 months using the app
ReferralCandy replied May 13, 2021

Thanks for your kind review. Glad Jon could help. Please let us know how we can serve you better to get up to five stars!

December 3, 2020

Not even 1 sale with this referral program, and I have been already charged $49 for nothing. I guess they do not care.

miniplum
United Kingdom
2 months using the app
ReferralCandy replied December 3, 2020

Hi Miniplum Team, We tried to get in touch with you guys as soon as our team saw this review. We'll be more than happy to get your referral campaign sorted. Looking forward to hearing from you.

October 12, 2021

Terrible app and even worse support. Discount codes do not work on the "new" shopify checkout, wasted 3 weeks waiting for a reply from support, coveniently in that time I was billed, only to be told they can help and ticket was closed.

Food4Thoughts
United Kingdom
2 months using the app
ReferralCandy replied October 12, 2021

Hi there, I apologize for this. Three weeks of back and forth conversations with our team is not a great experience. Regardless of how involved some of our processes are in order to provide you accurate responses, we could have done a better job. A refund is on it's way and I hope you can give us a chance to sort everything out. We've reached out to you and hope to hear back.

November 11, 2013

We looked at a number of different apps before we chose referral candy. It is a nice setup and it is one of the most comprehensive referral apps we looked at. It also has measures in place to prevent customers from referring themselves which is a nice feature. I would definetely recommend this to my friends.

IMbesharam.com
United States
2 months using the app