Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,175)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective referral program management, noting its user-friendly interface and robust features like customizable HTML and CSS. They appreciate its seamless integration with platforms like Shopify and Klaviyo and commend the exceptional customer support for its responsiveness and helpfulness.

Edited February 3, 2016

Appreciate Benjamin's prompt support on all matters. We recommend.

Msm Test
India
3 months using the app
March 27, 2017

This app is working great so far! Excited to see what it can do for us as we are still on the free trial. Friendly and helpful staff.

Bloomdailyplanners
United States
3 months using the app
July 20, 2022

Customer service is very attentive and is fast to respond to our technical issues. Thanks Cris for the assistance!

AWNLUXRVCAMPS
China
5 days using the app
ReferralCandy replied July 27, 2022

You are welcome! Thanks also for your awesome feedback.
-Cris

Edited October 2, 2020

The app is functioning and support was good BUT despite fairly high sales of $10k per week, we're not getting purchases from referrals. Not digging that it only lets you have one referral program running and not multiple programs / offers... you're stuck with whatever you initially promise.

Alpha Gripz
United States
5 months using the app
ReferralCandy replied May 13, 2021

NB: This review is from 2020, about a previous version of ReferralCandy.

Thanks for the review! Some campaigns do take more than a couple of months to build momentum. We are also working on offering more rewards flexibility. I hope you can give us another try once that is ready. -- Jaime R.

October 3, 2023

I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.

DIY Craft Warehouse
United States
3 months using the app
ReferralCandy replied October 5, 2023

Thank you so much for this helpful feedback. We have also raised your concern with our product team. Please do let us know if you need anything else and we will be glad to assist you. :)
- Jon

February 24, 2017

ReferralCandy is the perfect reward.referral interface to compliment Shopify and easy to use if all your business is run through Shopify. However, if you business resides on multiple platforms, then fortunately ReferralCandy has APIs that you can interface with. The APIs are well documented for the responses but a little weak on what is expected in terms of requests, but the good news is they have a great support team that is willing to help and responds within the day.

E Agent
New Zealand
3 months using the app
January 24, 2022

Excellent customer support - I had some trouble setting everything up, but Valerie was super quick to help.

Fjorden
Norway
4 days using the app
ReferralCandy replied January 24, 2022

Thanks so much for the review! We're here for you if you need further help - Valerie

January 8, 2019

Simple to install, use, understand and great customer service from Karen. Recommended to set up a solid affiliate program easily and intuitively. It offers lots of flexibility, customization and allows to fit the brand identity of your site

Projectmaterials.com
Switzerland
3 months using the app
Edited July 19, 2019

It's a good solution if you want a quick solution to a referral program bu the software itself is a bit limited (as the low price would suggest). Despite the limits, it's nice and the customer service (Derek and Benz) super fast and responsive.

FrankSmile UK
Germany
3 months using the app
March 25, 2019

Tippy is amazing. very helpful and really made the experience positive for me. i wouldnt have known half the stuff if i hadnt heard from him. excellent service and i should know as i manage support centres with over 500 agents. well done Tippy

Sarah Haran Accessories
United Kingdom
4 days using the app