Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,175)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective referral program management, noting its user-friendly interface and robust features like customizable HTML and CSS. They appreciate its seamless integration with platforms like Shopify and Klaviyo and commend the exceptional customer support for its responsiveness and helpfulness.

Edited July 29, 2020

Setup really straightforward, lots of customisation options. Really great plug-n-play functionality although I would have liked to see Instagram Stories as a customer sharing option. Sent out invites to existing customers the same day of setup. Haven't had a referral sale through yet but customer service was on point too - thanks Karen!

Stylish AF Fitness Co
United Kingdom
18 days using the app
September 27, 2018

This is my first day using ReferralCandy. I contacted them to ask some general inquiries. I got Ben to help me out. He was very knowledgable with the product and assisted me as well with my problem about the customization of the banners. I don't like the orange colors of the default theme because it doesn't suit my website but Ben helped me customize it according to my preference. I ended up customizing the theme beautifully. Thank you Ben!

Valerie Fineries
Philippines
29 days using the app
March 19, 2019

Having a live chat with operators online all the time is great. DEREK was really helpful!

The Barn Coffee Roasters Berlin
Germany
29 days using the app
March 24, 2023

Getting support with issues is a bit clunky as you have to email the team. But once they receive the message it works fine. Jon was very helpful and resolved my query on time.

Myota Health
United Kingdom
18 days using the app
ReferralCandy replied March 24, 2023

Thanks for the review! I'm glad I was able to assist. Just let us know if you have questions, we're here for you! - Jon

August 22, 2017

great customer service! stays with you until the issue is fully resolved.

Wooden Ships
United States
29 days using the app
Edited December 2, 2021

Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!

Dormly
Netherlands
18 days using the app
ReferralCandy replied December 2, 2021

Thanks for the review! If there's anything that is still unclear, we're always here to help! - Mardie

February 4, 2021

Great customer service! Derek was supper helpful in helping me customize my landing pg! Works great!

Chill Paws
United States
About 22 hours using the app
Edited October 3, 2022

The only communication with customer service is by email, no phone number to call, and they take a few days in responding. The app doesn't even work like it is supposed to and keeps spamming my customer with invitations that don´t even work

THE PARABALL
United States
27 days using the app
ReferralCandy replied September 29, 2022

Hi there. Our sincerest apologies if you had a hard time setting up the campaign. One of our success managers will be reaching out to you via chat and email to help you with your concerns. We're hoping to hear from you real soon. :)

UPDATE:
Hi there. Looks like you got in touch with one of our success managers via chat last Friday. We're wondering if the concern you raised was resolved or you need further assistance? We will be sending you another email today so we can fully assist you with any other concerns you many have, and hopefully schedule a call with you. Looking forward to hear form you again. :)

June 29, 2016

Ferry was very easy to talk to and gave me some direction to add coupons and logos to my referral page. It's not easy figuring what offers to give Referrals but I'm getting into the swing of it thanks to Ferry's call. Good boost for me to not give up and take all possible angles to make the visitors shop.

Fullpotentialisaboutyou
United States
28 days using the app
October 1, 2018

I have used this and it is Amazing! the support team is great especially pink chicken who was ever so helpful as to talk me through the process and figure out what i needed to do. I highly recommend you reading this to get referral candy.

Culture Hustle USA
United Kingdom
28 days using the app