Referral Candy & Affiliate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,175)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective referral program management, noting its user-friendly interface and robust features like customizable HTML and CSS. They appreciate its seamless integration with platforms like Shopify and Klaviyo and commend the exceptional customer support for its responsiveness and helpfulness.
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Setup really straightforward, lots of customisation options. Really great plug-n-play functionality although I would have liked to see Instagram Stories as a customer sharing option. Sent out invites to existing customers the same day of setup. Haven't had a referral sale through yet but customer service was on point too - thanks Karen!
This is my first day using ReferralCandy. I contacted them to ask some general inquiries. I got Ben to help me out. He was very knowledgable with the product and assisted me as well with my problem about the customization of the banners. I don't like the orange colors of the default theme because it doesn't suit my website but Ben helped me customize it according to my preference. I ended up customizing the theme beautifully. Thank you Ben!
Having a live chat with operators online all the time is great. DEREK was really helpful!
Getting support with issues is a bit clunky as you have to email the team. But once they receive the message it works fine. Jon was very helpful and resolved my query on time.
Thanks for the review! I'm glad I was able to assist. Just let us know if you have questions, we're here for you! - Jon
great customer service! stays with you until the issue is fully resolved.
Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!
Thanks for the review! If there's anything that is still unclear, we're always here to help! - Mardie
Great customer service! Derek was supper helpful in helping me customize my landing pg! Works great!
The only communication with customer service is by email, no phone number to call, and they take a few days in responding. The app doesn't even work like it is supposed to and keeps spamming my customer with invitations that don´t even work
Hi there. Our sincerest apologies if you had a hard time setting up the campaign. One of our success managers will be reaching out to you via chat and email to help you with your concerns. We're hoping to hear from you real soon. :)
UPDATE:
Hi there. Looks like you got in touch with one of our success managers via chat last Friday. We're wondering if the concern you raised was resolved or you need further assistance? We will be sending you another email today so we can fully assist you with any other concerns you many have, and hopefully schedule a call with you. Looking forward to hear form you again. :)
Ferry was very easy to talk to and gave me some direction to add coupons and logos to my referral page. It's not easy figuring what offers to give Referrals but I'm getting into the swing of it thanks to Ferry's call. Good boost for me to not give up and take all possible angles to make the visitors shop.
I have used this and it is Amazing! the support team is great especially pink chicken who was ever so helpful as to talk me through the process and figure out what i needed to do. I highly recommend you reading this to get referral candy.