Reviews (2,172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!
Thanks for the review! If there's anything that is still unclear, we're always here to help! - Mardie
Great customer service! Derek was supper helpful in helping me customize my landing pg! Works great!
The only communication with customer service is by email, no phone number to call, and they take a few days in responding. The app doesn't even work like it is supposed to and keeps spamming my customer with invitations that don´t even work
Hi there. Our sincerest apologies if you had a hard time setting up the campaign. One of our success managers will be reaching out to you via chat and email to help you with your concerns. We're hoping to hear from you real soon. :)
UPDATE:
Hi there. Looks like you got in touch with one of our success managers via chat last Friday. We're wondering if the concern you raised was resolved or you need further assistance? We will be sending you another email today so we can fully assist you with any other concerns you many have, and hopefully schedule a call with you. Looking forward to hear form you again. :)
The app is great and quite flexible for a multi country/ multi language shop like ours. Great customer service, very reactive and knowledgeable.
Just adds this app today and starts my free trial. Customer service is very good and quick. Hope it works for me. will update the review after using it.
One week in, so far it seems to be the best option for the cost.
Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable.
Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.
We were really impressed with Referral Candy's integration capabilities and its ease of use. The functionality and useability of the B2B management platform could be improved. However, our Referral Candy rep Lorrainne was incredibly helpful and responsive, enabling us to get our program up and running and optimised quickly - thank you!
Just started using the app. But great customers service from Tippy!
Thank you for addressing all our questions and concerns.
Great app - thanks, although we found we could not delet a logo we had wrongly added to the Portal Access page.
I thought Adam Tolliday was a first class support consultant - he worked very hard to answer all questions, and resolve all issues we raised.
Thanks!
Maricris helped me restore my access to the platform quickly and efficiently. I am very happy with the support provided.
Thanks so much for the review! If you have any concerns, just let us know. - Maricris