Reviews (2,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.

March 15, 2021

Great app, and awesome customer support (shout out to Jon!) for helping us solve a critical issue with speed and ease.

Euka
United States
Over 2 years using the app
August 17, 2020

It's definitely the go-to app when you want to use Referral Campaign. Karen from ReferralCandy is super helpful, she immediately gets on the call with me whenever I need help. Very easy to set up and go - everything under 5mins.

BornTea
Hong Kong SAR
Over 2 years using the app
January 12, 2017

ReferralCandy was super easy to integrate into my online shop (www.bokksu.com) for both one time purchases and recurring subscription purchases. Their customer service has been really responsive and friendly too! Definitely recommend using them.

Bokksu
United States
Over 2 years using the app
April 13, 2018

thanks for the help & customer support.

Hjm Essentials
United States
Over 2 years using the app
October 27, 2021

Great app so far. Thanks Caye for helping us set everything up and troubleshooting our issues! Prompt responses and great support.

micropod
New Zealand
Over 2 years using the app
ReferralCandy replied October 27, 2021

Thanks for your kind review! I'll be sure to let Caye know! - Tom

February 9, 2022

Just had a chat with Katherine and our Account Rep Valerie to resolve an issue that came up. They were able to make the adjustment for one of our referrers that will make a big difference. It's the little things that Referral Candy does that make it a great App and company to work with.

CardioMiracle
United States
Over 2 years using the app
ReferralCandy replied February 9, 2022

We're glad to hear you are liking our app and our service! Feel free to reach out any time! - Katherine

April 4, 2019

Very easy to set up and use. My account rep, Tippy, is great at checking in with me every month and giving tips and ideas to improve our referral program. Thanks Tippy!

Trophy Skin
United States
Over 2 years using the app
March 7, 2019

This review is about the Customer Service, not about the app itself. Needed support to change billing information. Response was quick and accurate. Jon D. was the contact. Super nice. Even followed up a few days later to make sure my issues were solved.

alio
United States
Over 2 years using the app
Edited March 21, 2019

Great functionality and automation. Basically runs your referral program on autopilot so you hardly have to think about it! (even though you should still try to optimize it and tweak it). When I need help, the Jon is lightning fast at responding and resolving issues. I highly recommend this app.

Discount Cap And Gown
United States
Over 2 years using the app
September 4, 2019

The support team for the app is fantastic, in particular, Derek who worked with our store through massive amounts of troubleshooting and assistance. While at times I felt distraught, Derek was extremely helpful and took on a role far above and beyond his position to make sure I had the help to solve the issue.

ADAY
United States
Over 2 years using the app