Reviews (2,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.

June 25, 2020

Dwight just gave outstanding support in getting us launched with this app. Now looking forward to get our sales boosted.

Wolf Project
Switzerland
Almost 2 years using the app
March 15, 2023

Their customer service is wonderful! Katherine and Jelson helped us with a problem we couldn't solve by ourselves. They made the process super simple and quick! Definitely a great experience.

EMF Harmony
United States
Almost 2 years using the app
ReferralCandy replied March 17, 2023

We appreciate the review and we're happy to guide through any confusion! Hit us up if you have questions! - Karen and Jelson

June 27, 2022

Jon answered my questions quickly and was really helpful. Great customer service. Thank you very much :)

StaySharp UAT
United Kingdom
Almost 2 years using the app
ReferralCandy replied June 29, 2022

Thank you also for this amazing feedback. Glad to have helped you out.
- Jon

November 27, 2019

Jon sorted me out with my many questions about how our referrals get paid, and helped me to understand the process to help serve our customers more efficiently. Top work!

PLAYR
Ireland
Almost 2 years using the app
July 18, 2018

Just getting started but really happy with their support!

Story Skin Care
United States
Almost 2 years using the app
July 15, 2020

A very good app and great customer service and help from Dwight to help us build our sales. Thanks Dwight!

ENERTOR®
United Kingdom
Almost 2 years using the app
July 16, 2019

Referral Candy really helps our business gain new customers. I had a small issue with a customer's referral code, and Lorraine on RC's support team got to the bottom of the issue quickly!

Fur
United States
Almost 2 years using the app
January 30, 2017

Great app! Very helpful support staff in getting us up and running.

We did have a few communications hurdles at first, some of which were our fault but I have to say the willingness of the team to get the problems resolved were really first class.

We've just launched a test of 2000 invites to our campaign and we're really looking forward to seeing how this pans out.

Adam // co-founder ekoWorx

Ekoworxstore
Australia
Almost 2 years using the app
February 7, 2022

Very fast customer support responses. Cris was a breeze to work with and was very thorough on answering my questions. Great app and support!

Provengo
United States
Almost 2 years using the app
ReferralCandy replied February 8, 2022

Thanks so much! Glad I could help. — Cris

July 26, 2022

Thank you very much to Katherine ! She was awesome to talk to. She helped me fix an issue in no time.

Ananda
France
Almost 2 years using the app
ReferralCandy replied July 27, 2022

Yayyyy!! I also had a great time assisting you with your concern. Thanks for this review. :)
- Katherine