Reviews (2,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.

March 9, 2021

Currently, for personal reasons of the company, we have chosen not to use the program even though it is great.
The customer service that Mardi gave along the way in trying to work with the program was full of listening, patience and accessibility.
When the company will be able to operate with the program I will contact Mardi directly knowing that she can give me all the answers and help we need.

rippleyogawear
Israel
Over 1 year using the app
October 7, 2020

Derek Benito was great in helping me get our referral program going. I really appreciated his patience and explanations of all the features.

Royalty Pecan Farms
United States
Over 1 year using the app
May 10, 2019

Thank you Karen for helping us solve our issue this morning within minutes of me reaching out to you! Great job!

Archipelago
United States
Over 1 year using the app
Edited March 25, 2021

We just launched our Referral Candy program and I had some questions about the timing of the advocate reward. I reached out via chat and Karen was so helpful! She was able to quickly & clearly provide me with an answer.

Membrasin Life Sciences
United States
Over 1 year using the app
June 16, 2017

ReferralCandy has generated so many incremental sales for us! The customer service is also super responsive and has been such a pleasure to work with. We don't have to create tickets and instead can email our rep directly. It's a wonderful thing.

Critical Pass 2
United States
Over 1 year using the app
March 23, 2020

Great customer support, very quick response highly recommended
Karen is very knowledgeable and has helped a lot to resolve the issue.

Dr. Ian Stern
United States
Over 1 year using the app
February 20, 2018

Dealt with Tippy. Very friendsly, knowledgeable, and easy to reach when needed. We'll be using the app but for the time being, it seems to be fairly easy and simple.

Nzxtarmory
United States
Over 1 year using the app
June 17, 2020

Perfect and a lot of features. Must have a for your store and success. It helped with new business and client

Geoffrey The Butler
Canada
Over 1 year using the app
December 30, 2020

Dwight was so helpful, i consult him for help on my referral candy which as been giving me issue for a long time and he solved it in a jiffy, Thanks so much

UpGreatLife
Germany
Over 1 year using the app
July 1, 2021

L'application mérite d'être connue. Néanmoins, elle doit être significativement améliorée. L'ergonomie initiale n'est pas du tout engageante. Le support est en l'occurrence très efficace et vous aide à construire des programmes de fidélité de qualité.

Cucu & Lolotte
France
Over 1 year using the app
ReferralCandy replied July 2, 2021

I have shared your feedback with our team. Thank you very much for leaving us a great review! - Derek