Refersion: Affiliate Marketing

Shakima was amazing. She patiently explained the value of affiliate/referral marketing to me, a non-techie. When I had an implementation question, Andre was quick to propose a simple article with the right fix. Great company!

My experience was great up until the past month when I was contacted to update my credit card, stating that a charge wasn't going through. Puzzled since funds are available on my card, I responded inquiring about the amount they were wanting to charge - I have a protection that does not allow any charges to go through if I haven't pre-approved them.

After two attempts to get my response and two different people responding with simply "update your credit card number" (no response to my actual question), I received an automatic email stating that my account has now been cancelled due to unsuccessful attempts to charge my card.

I'm sad with a bad taste in my mouth with how this company went about evading my direct question of the amount they were attempting to charge and simply cancelling my account - it gives the impression they were attempting to charge more than I had agreed on.

I'd say the app itself works fine but the people behind it have raised many flags for me and I feel it a duty to share this experience.

UPDATE: After receiving a phone call from Shibo, it was explained that the cancellation was an automatic result from a final attempt to charge my card - it wasn't an intentional action.

In the end, Emma and Shibo explained that the charges they were attempting to put on my card were the same as my original payments which is all I wanted to confirm in the first place so I could dig deeper on my end. I've cancelled my subscription though I may return as a customer in the future. The app itself works fine for what I was using it for.

Works great and support skimlinks. Best part is that they were able to give me SPF AND DKIM compliance for my emails so I can keep my DMARC domain policy strict. Excellent support -- Thanks!!

I was/am a total newbie when it came to Affiliate Marketing but I knew it was something my site needed. Alex and his team at Refersion walked me through all the steps to get my program up and running. We've started converting affiliate sales and it's helped our business grow. I'd highly recommend Refersion for owners that need a robust affiliate solution and don't want to shell out thousands of dollars to do it!

Seemless integration. Professional reporting. Wish we would have found this app earlier!

So far so good! We had been looking for an affiliate tracker for a while. Refersion has all of the features we were looking for. Would like to see some more customizable featured on the sign up page, but for the most part everything is great. Erik and Shibo both were extremely helpful with all of my pain in the butt questions.

As a new business, we've got lots to do and wanted something that would allow us to create a referral program without too much micromanaging. Refersion has been easy to use, and they've been responsive to my questions/concerns. If you're just starting out, definitely take a look.

Amazing program and very helpful staff!

Thanks Refersion!

Emma deserves a beer. Great way to get our affiliates program off the ground without all the manual work. Thanks!

The system flows so fluently and the customer service is amazing!
10/10 recommend!