Reviews (1,017)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, with staff members like John, Janice, and Andre frequently commended for their responsiveness. The platform is noted for its easy onboarding and setup, enhancing affiliate marketing efforts and increasing sales through effective program management. Its user-friendly interface and seamless Shopify integration make navigation and enhancement of setups straightforward. The app also offers comprehensive affiliate management features, including detailed performance tracking, easy payment setups, and flexible commission structures. Additionally, educational resources such as tutorial videos and FAQs are valued for maximizing the platform's utility.

July 25, 2024

John at Refersion is amazing. He answered my question thoroughly, provided supportive FAQ, and shared additional information that answered what would have been my follow up question. He was quick to respond as well. Thank you for your incredible help!

Alani Organics
United States
6 months using the app
August 27, 2024

I DON'T WANNA!
Can't we just keep this SHINING STAR COMPANY TO OURSELVES?!
John is BY FAR the best service agent that I had the pleasure of dealing with!
He is on the ball, nose to the grindstone! Honest and trustworthy beyond note. I took a risk and Refersion a bit more than the normal admin permission as my partner and John dealt with this. I was blown away! He acted with honesty and integrity, did what he had to do. He is a keeper and one to restore faith in humanity!
You have to give this guy a SHINING CHAIR AFTER THIS!

Algera Jewelry
South Africa
21 days using the app
September 5, 2024

Just got off a 1 hour call with Erik who guided me through the entire platform and universe that Refersion is. The support and agency at Refersion is superb. Very satisfied so far!

MANOLA
United States
3 days using the app
July 18, 2024

No Access to Affiliate Marketplace: Refersion does not provide access to an affiliate marketplace. This means that merchants are unable to browse and select potential affiliates directly through the app.

Limited Affiliate Profile Visibility: A significant limitation is the inability to view detailed affiliate profiles within the marketplace. When launching an affiliate program, the marketplace primarily attracts coupon sites, and merchants cannot see critical information like social media profiles to assess suitability.

Marketplace Saturation with Coupon Sites: The marketplace tends to be dominated by coupon sites, which may not align with every brand's marketing strategy, making it challenging to find high-quality affiliates.

BELLAVUES
Germany
9 days using the app
Refersion, Inc. replied August 22, 2024

Thank you for your feedback - we are constantly evolving our offering and have shared these suggestions with our product team. Enhancements such as in-app discovery, robust profiles and more are on the horizon!

If you’re interested in re-exploring our platform in the future, we’ll be happy to keep you updated on new releases. We appreciate you giving Refersion a try and feel free to connect with us in the future via helpme@refersion.com.

July 29, 2024

Awesome App! There support is amazing as well!

HenGear
United States
7 days using the app
June 5, 2024

Support is super helpful! John was so easy to talk to and work with!

BulkSupplements.com
United States
About 2 years using the app
June 11, 2024

Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd

Free Yourself
United States
10 days using the app
June 7, 2024

John from Refersion is exceptional. He made the onboarding process feel effortless and set us on a path to success. I feel like we're about to launch a groundbreaking e-commerce affiliate powerhouse. It couldn't have been better!

Pure Life Vitalize
Netherlands
21 days using the app
July 11, 2024

Janice was very helpful in helping us setting Refersion up for our store!

Wild Elements
United States
11 days using the app
March 25, 2024

Everyone I interacted with was wonderful, but Kath and Janice were particularly outstanding! Despite the challenge of managing time differences, I consistently received prompt replies within 12 hours. Their responses were not only quick but also friendly and incredibly helpful. I had numerous conversations with Janice, who was always exceptionally supportive. Similarly, Kath was very approachable and went above and beyond to assist me. Their excellent service truly made a difference!

PARACOSMIC
Australia
Over 1 year using the app