Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
May 23, 2023

We're just getting started with Refersion but, so far have had a great onboarding experience looking forward to seeing how the app can help grow our affiliate strategy!

Time spent using app: 3 days
May 17, 2023

Great customer service. Eugene was great and very supportive! It's nice to see some people go the extra mile.

United Kingdom
Time spent using app: 8 months
May 9, 2023

GReat service !!!! love how quick and simple all info is given

I highly recommended to all shopify users


United States
Time spent using app: 4 days
May 9, 2023

Disappointing Experience - No Onboarding, No Help

I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform.

From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming.

When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help.

The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly.

Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.

Secrets Of Tea
United States
Time spent using app: About 1 month
Refersion, Inc. replied May 15, 2023

Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers.

We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly.

Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way.

While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.

May 6, 2023

I recently had a technical issue regarding the priority between discount codes and referral links. I reached out to the customer support team and I have to say that I was impressed by how quickly and easily the problem was solved. Janice was particularly helpful in providing me with a clear explanation of how the system works and what I needed to do to get the best deal. Thanks to her, I was able to complete my purchase with confidence and ease. Overall, I am very satisfied with the level of customer service I received and I would highly recommend this company to others. Thank you again to Janice and the rest of the team for their excellent support!

Irresistible Me
United States
Time spent using app: About 2 years
April 26, 2023

Great and super fast integration with our Shopify store! Jon even did a quick test order to double check the integration was working properly and was super helpful with any questions we had!

IDUN Minerals Inc.
United States
Time spent using app: 1 day
April 21, 2023

So far so good and Janice was super helpful getting me set up. Looking forward to using and seeing what it can do for my business.

United Kingdom
Time spent using app: About 9 hours
April 14, 2023

Refersion is a great tool that makes the affiliate process incredibly streamlined. Additionally, their support is exceptional, and Olivier specifically has been a huge help. Would definitely recommend this app!

Tropic Colour
United States
Time spent using app: Almost 2 years
April 5, 2023

John in Customer Support is responsive, clear, and helpful! Our company, Keto-Mojo has been a client for 5 plus years and the support team is always willing to listen to our ideas to improve our user experience. Thank you all so much!

United States
Time spent using app: Over 5 years
April 4, 2023

Narciso was great. Very helpful and respectful loved his customer service. Will highly recommend the app.

United States
Time spent using app: 8 days