Refersion: Affiliate Marketing , 1,007 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with Shopify and excellent customer service. It's highly recommended for managing affiliates, tracking commissions, and expanding affiliate programs. Merchants value the post-purchase affiliate sign-up feature and the ability to tailor programs to their brand. Many reported significant business growth, with one noting a 30x increase in a few months. The app is praised for its supportive onboarding process and quick resolution of technical issues.
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Just spoke with Jon from the Refersion's customer service team; he was super helpful and followed up with me multiple times. My experience with the Refersion team has been great- like Jon, many other Refersion members usually responded my messages quickly and resolved the issued I had promptly.
This app is expensive, not intuitive, it is time consuming to setup and also to approve all of the conversions. It does provide a W-9 form for the Affiliates, so you will need to manually monitor that and the forms of payment are limited. If you need help from anyone... good luck. They do not help you at all outside of sending you links to figure out the problem yourself.
I will say though that Janice from Customer Service was very kind and even though she could not help me as much as she wanted to, she was the most helpful person I have ever worked with at Refersion. Janice is most likely the best employee in that company.
Thank you for your feedback and we are sorry to hear about your experience. We do offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we regret these plans did not meet your needs.
While we do encourage the review of all conversions, we do have multiple options for auto-approval. Should that be of interest please out to our team at helpme@refersion.com to have this activated in your account.
Thank you.
PS: We love Janice too!
Thank you John for your help!
The support team at Refersion is truly exceptional. Their rapid response time, extensive product knowledge, and unwavering dedication to customer satisfaction make them a standout. Their empathetic and friendly approach in addressing my inquiries not only resolved my issues efficiently but also left me feeling valued as a customer. From start to finish, the Refersion support team's commitment to going above and beyond exemplifies their dedication to ensuring a seamless and successful user experience.
I have had a great experience with Andre in the customer care/live chat department! He answered all of my questions & even included images of the steps I needed to follow.
Great and super fast integration with our Shopify store! Jon even did a quick test order to double check the integration was working properly and was super helpful with any questions we had!
We're just getting started with Refersion but, so far have had a great onboarding experience looking forward to seeing how the app can help grow our affiliate strategy!
I regret using this software. Refersion does a great job of marketing their tools, but after using it for almost a year, very little rate of return. Had to sign a one-year contract to use the software. Very expensive. Now after doing more research, found many other affiliate software apps that are much more affordable, and provide much better returns. Now still having to pay over $300 per month to finish out the contract. Company has no exit policy. Be very conscious before signing up with Refersion. Customer service is poor.
We appreciate you taking the time to write this feedback, and we are sorry that you feel this way. We do offer a number of month-to-month options in an effort to accommodate business in various stages of affiliate growth and management, but it looks like your platform requirements were best matched with features exclusive to our contracted plan.
With that being said, I am glad we had an opportunity to connect directly and resolve your concerns. If there is anything else we can do to help, please let us know. Thank you!
So far so good and Janice was super helpful getting me set up. Looking forward to using and seeing what it can do for my business.
Great customer service. Eugene was great and very supportive! It's nice to see some people go the extra mile.
GReat service !!!! love how quick and simple all info is given
I highly recommended to all shopify users
Janice