Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify. They commend the efficient customer support and valuable features like custom affiliate compensations and post-purchase affiliate sign-up. The app's ability to connect with other platforms and manage complex setups is also praised. Merchants report a positive impact on business growth and affiliate strategy, noting the robust tracking system and efficient onboarding process.

May 9, 2023

Disappointing Experience - No Onboarding, No Help

I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform.

From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming.

When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help.

The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly.

Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.

Secrets Of Tea
United States
About 1 month using the app
Refersion, Inc. replied May 15, 2023

Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers.

We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly.

Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way.

While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.

January 13, 2023

I recently faced login issues and contacted Refersion for help. John responded promptly and in a friendly and informative matter. He helped to resolve my issue and we're now fully logged in and set up to start making the most of Refersion. Thanks John!

SOSU Cosmetics
About 2 years using the app
January 23, 2023

Andrew (and Narciso) were very helpful figuring out an issue with our Recharge integration. It took a bit of back and forth, but they were responsive and informative, and we're pleased that everything is working now!

Blueshift Nutrition
United States
11 months using the app
March 24, 2023

We recently made the migration to Refersion and their support has been fantastic along the way. There were several features we were missing or unable to find. Andre from Refersion has been providing us with outstanding support throughout our onboarding process. Thank you, Andre!

Ra Optics
United States
2 months using the app
Edited September 27, 2023

John helped resolve my affiliate issue promptly and was communicative throughout the entire process. I appreciate the great service!

Fuego, Inc.
United States
Over 4 years using the app
March 1, 2023

Great merchant support. So far I am satisfied with using Refersion as our affiliate marketing platform. Thank you, John, who is always very helpful whenever I have questions and when issues arise.

United States
4 months using the app
February 28, 2023

Narciso is ever so helpful and a quick replier with all of our enquiries. Refersion is a great tool to manage our affiliates.

Mr Pool Man
About 1 year using the app
March 1, 2023

Janice from Refersion is incredible! So helpful and fast in her responses. Also so clear. Thank you Janice!

Janessa Leone
United States
Almost 2 years using the app
April 4, 2023

Narciso was great. Very helpful and respectful loved his customer service. Will highly recommend the app.

United States
4 months using the app
January 13, 2023

John is very keen to respond, helpful, and always shares help center articles that are great to have in your back pocket.

United States
About 2 years using the app