Overall rating Based on 767 reviews
Really glad to observe the extend of concern Emma (your team member) shares. Look forward to the enthusiastic mentoring in future as well.
Love the Refersion app!! Olivier was super attentive and it was super easy to set up. I will definitely recommend this app to anyone with a shopify account.
Negative Ion shop
Just started so I don't have any experience with the tool yet. But amazing customer service. Great team and helpful staff. Nick, Thank you very much !
I setup my affiliate program really organically. It's super simple with the help of the Refersion team. Emma was super helpful getting me setup. Cheers!
Nick was incredible help with this! He was very responsive and helped us get all the bugs fixed properly to get the tracking working properly.
Skinny & Co. Coconut Oil
We are now using Refersion for two sites, and are seeing success so far! My call with Emma today was so helpful! She walked me through different processes to track our Affiliates and conversions, as well as how to change their commission rate. Thanks for all your help!
We're a new customer. Emma (support team) did an *amazing* job getting us up and running quickly. Kudos to their support team for their knowledge, responsiveness, and being cool. It's a rare combo. Facts. Excited to leverage the platform!
Super pleased with Refersion. With the app and especially the support team. Easy to use and modify to our unique needs
When you are trying a new app the support is very important and Reversion have it!
Excellent support service is given by Nick, the answer fast and effective.
The videos are clear and easy to understand.
What's the point of having an affiliate program if you can't communicate effectively with them? What Refersion doesn't tell you is that your affiliates CANNOT read the messages you send to them from their mobile device.
So we sent an announcement to 200 affiliates and then went about our business. Two days later our Customer Support inbox is flooded with messages from our affiliates saying they NEVER got the message. Why? Because 100% of them accessed their dashboard from their phone.
When I reached out to support I received this response... "As of currently Refersion hasn't yet been optimized for mobile..."
So there you have it. If i'm managing an affiliate program, I would NEVER use Refersion, until it works across all platforms. An app that doesn't work on mobile? Dumb.