Reviews (484)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its robust affiliate management and exceptional customer support. They appreciate its seamless Shopify integration, user-friendly setup, and effective tracking of affiliate activities. Features like post-purchase affiliate recruitment are particularly praised for boosting business growth. Merchants credit the app with increasing both affiliate numbers and sales, thanks to its customizable and efficient partnership tools.
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great customer service and help! had an issue installing it on one of our sites and Keith was super diligent in helping to resolve this and get everything working. Friendly and effective help!
We just made the switch to Refersion and I was so grateful to Eugene kind, quick, and clear responses throughout the process - thank you, Eugene!!!
Excellent support from John - Refersion really takes care of customers. We've been happy with the app for managing ambassador relationships for compression socks and performance apparel at mudgear.com. Thank you, Refersion!
Keith was very helpful and responded to my emails very fast.
I worked with Olivier Martineau on two major projects using the Refersion platform. His technical support is responsive, clear, and efficient! He spends the time needed to get the job done. We were able to create ONE global link for our affiliates making our program more streamlined and simple.
Our company, Keto-Mojo has been a client for 5 plus years and the support team is always willing to listen to our ideas to improve our user experience. Thank you all so much, I truly appreciate my experience working with the whole team!
I ran into an issue where my test order wasn’t tracking correctly in Refersion. John quickly identified the problem, explained why it happened, and even ran a test order himself to confirm everything was working properly. He also provided helpful resources and best practices to make sure we get the most out of the platform.
Great experience overall, thank you!
Refersion helps our brand grow + scale our affiliate community with ease. It's extremely user friendly for both us and our affiliates. Refersion also has extremely efficient team members to help troubleshoot and keep our brand on track! Eugene is the best!
The frontend design leaves much to be desired — it's outdated and not user-friendly. Important features such as detailed reports are missing. Additionally, we were overcharged. There are significantly better alternatives available.
This is a rudimentary software that does an ok job and we've been running it for years. However it has lots of bugs that have been there for literally more than 5 years and they do not fix them or listen to feedback.
The app is poorly designed and has innumerable annoying nonsensical features, like notifications and popups that you cant get rid of after dismissing them literally 100 times. When you go to your dashboard log in it takes you to a log out page and asks you to create a new account. When you go to an affiliate it takes you to an error page using 1990s terminology "uh oh goose egg!".
Every time I go on here it is an exercise in irritation and frustration. Dont bother giving them suggestions they never listen.
Thank you for your feedback and we are sorry to hear about your experience. We have appreciated your partnership over the years and certainly regret that your concerns have not been addressed to your satisfaction.
Feedback from our customers is a priority for us and does play an integral role in helping to shape our product’s roadmap. We are reviewing your feedback and will work to incorporate improvements in upcoming development cycles. Though we haven’t been able to connect to discuss directly yet we will follow up again with your team when we have an update!
quick and helpful customer support. John and Erik have been very helpful