Reviews (2,664)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

June 17, 2019

I will be using this app to view how customers interact with my site. I am still in the testing phase.

JaySer Beauty & Fitness
United States
3 months using the app
Edited June 16, 2020

top Provide some detail about what you did or did not enjoy about using this app. Your comments can

BackRight
Netherlands
3 months using the app
Edited June 7, 2020

This is very helpful for us to sell products and better understand what customers are doing. This is a very good app.

FLYCOOLSHOP
China
3 months using the app
November 22, 2019

Great app to understand your customers! Useful to understand patterns of navigation and conversion.

Smarthomelabs
Australia
3 months using the app
September 22, 2021

Awesome app, excellent customer service. I was able to correct many things that were not showing up quite right on the website thanks to watching the replays. Thanks for the great app.

Sol E Ciel
United States
3 months using the app
Edited July 11, 2020

Hi,
The app is working just fine for now, we are able to see how customers are interacting with our website and it's free.....thank you!

yourartcanvas
United Kingdom
3 months using the app
February 25, 2020

amazing app to see what customers are doing on your web store. would recommend -wish it had more features such as smart recommendations of what to do based on customer recordings to improve the store

AKINGS
United States
3 months using the app
August 13, 2020

Looking great! I have had a few hundred users on my page in the last few days and some of them have reached checkout, but abandoned there. It seems as though I can now see what they are doing

LXRD CLOTHING™
Italy
3 months using the app
Edited June 10, 2020

This app is amazing and free !
you should definitely add it the your store. You can see the exact position of the customer pointer.

EMMA Bordeaux - Collier prénom
Belgium
3 months using the app
September 13, 2019

Very useful to see what's going on and what work you have to do. So you can continuously update your page to the needs of your customers.

DestinYAudio
China
3 months using the app