Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

Edited June 24, 2019

This is an amazing app , real view of customers' desktop and it's mouse too. I'ts really very helpful

BOARD OF SPECTRES
India
5 months using the app
May 3, 2020

I wanted to use this app to figure out weak points in my shopify store. Hope to get all my weak points. Thanks Replay :)

essentialsuppliesindia
India
5 months using the app
February 7, 2020

Love it for the generous free plan! It works like a charm, highly recommended for beginners, very easy to use

Pifferia
Taiwan
5 months using the app
April 4, 2023

Very kind customer service and super quick and highly time efficient process. Would definitely recommend

get litty
United Kingdom
5 months using the app
October 15, 2019

I can't believe this app is free! Love it and i've learned a lot about my customers since using and what sticking points my site has to fix to be successful.

Ornaments 365
United States
5 months using the app
Edited June 29, 2020

good app a bit creepy tho lol hahahahahahahhahhhahahaahahahahaahahahahahahahahahahahaahahahahahahah

zomersbestevriend
Netherlands
5 months using the app
December 23, 2020

Nice. Allows me to see who is doing what and be able to find out what products my customers like the most.

GlossiiGalore Cosmetics
United States
5 months using the app
September 9, 2020

I love the app. I love the app. I love the app. I love the app. I love the app. I love the app. I love the app. I love the app. I love the app. I love the app. I love the app. I love the app.

Alan
Netherlands
5 months using the app
July 10, 2020

gcndksdskldkdcdkcjdkcdcdcididhcodfheiohdojcslklkdlsjkshdhvidfhkdjflsk;sakdewojfdivjfdihojdslfkdsofjfkdoskfpas

Elegance 101
United States
5 months using the app
August 8, 2021

It is a very helpful app and their customer service is very responsive and generous they refunded my subscription because I forget to change the app to a free plan.

Productivity Workspace
Czechia
5 months using the app