Reviews (2,664)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

November 25, 2019

amazing to be able to see an exact screen video of a customers user experience, this will really help improve our site.

Waxify Candles
United Kingdom
3 months using the app
Edited May 14, 2020

THIS IS A VERY IMPORTANT TOOLS FOR EVERY E COMMERCE STORE. IT HAS HELP ME TRACK HOW CUSTOMERS INTERACT WITH MY SITE. THANKS

yankistor
Nigeria
3 months using the app
Edited September 3, 2020

I use this app because I'm curious to who looks at my products and where they are from. This app is pretty good.So far so good. the app could group each person that looks at my page.

Next Level Lipz
United States
3 months using the app
CartKit replied September 4, 2020

Thank you for taking the time to write a review, we appreciate your feedback! :)

March 8, 2020

great
ookokik i really enjoy it could be better but not bad for the first time and i really appreciate this

Snow Skin Official
United States
3 months using the app
Edited July 15, 2020

I really liked this app however it is only allowing 10000 sessions per month but I am getting 5000 sessions daily on my website so I reached my quota just in 2 days. Is it possible to increase this quota by any chance?

The Retail Zone
India
3 months using the app
CartKit replied July 15, 2020

Hi - please reach out at replay@cartkit.com :)

September 20, 2019

Great app highly recommend to increase your views on your products. I would recommend this product to everyone

EzzBuys.com: #1 Online Store
United States
3 months using the app
Edited August 28, 2020

best app i have used on my shopify store, i can now see where the costumers moves, i can now plan!!!

Glassalbum
Norway
3 months using the app
February 25, 2020

great app for new sellers! great way to see areas of improvement and somehow some feedback on the online store. thank you!

His And Her Hub
Philippines
3 months using the app
August 24, 2020

awesome it was really helpful for me. literally, no sales were converting that was because of the long checkout process its a must-have app for everyone.

Levitapot™
United Kingdom
3 months using the app
September 30, 2019

This app is beyond amazing. It helps me figure out how to better design my store and determine cart abandonments

TNAZ Designs Affiliate
United States
3 months using the app