Reviews (2,711)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.

December 13, 2020

I just installed this as I see alot of people on my site but not as many sales. Would also like to streamline products and see what ppl are most interested in

S & K Collective
Canada
3 months using the app
April 20, 2020

Amazing app! This is great for new stores interested in seeing how their store is navigated by their customers! Truly awesome.

Best Key Supply
United States
2 months using the app
August 21, 2020

this is an instant game changer as it will help you improve on the minor things that are affecting your conversion but you missed when making your site

Duojey Store
Philippines
2 months using the app
July 9, 2020

NO FREE FOOD IN FREETOWN GUYS! The app works unbelievably great, the only reason i am giving it a 4 star is that the recording time limit is very short. Soon as your store starts getting a lot of traffic, within 2 days your recording limit will finish and you have to wait for until 1st day of a new month to get another 2-3 days of new recording time. I've emailed the company to sell us a premium subscription plan like everyone else and they say it's free but come on! it's not truly free if i have to wait 28 days to get just 3 days of recording. How about the other 27th days?

Poshglad.com
United States
2 months using the app
August 19, 2020

Good app. Still have to use it longer, but I shortly found put some bugs that were annoying my customers.

Coquinaria
Chile
2 months using the app
Edited November 25, 2019

Tell us about your experience with Better Replay

How would you rate this app?
Rated 5 stars

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app

Findsomegood
China
2 months using the app
October 5, 2019

This app is awesome, a must-have for any Shopify store owner who want to take optimizing to new levels

Browsperfect
United States
2 months using the app
May 27, 2020

Very useful to see the path. But i am a bit confused on the "added to cart" tags as it doesn't seem to fit with my GA/ Shopify reports.

Puzzlebox.toys
Hong Kong SAR
2 months using the app
May 19, 2020

its worked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WDs market store
Malaysia
2 months using the app
July 15, 2020

One of the best app i ever used on my store and is working great to see what customers are doing on your pages. I highly recommend it !

irepeller
United States
2 months using the app